Elizabeth T.
Will not do business again with your company
I ordered a mattress and attempted to follow up on the delivery after 4 days. I got no response, despite numerous emails. I contacted my financial institution that froze payment. Immediately I got an email admitting you could not find my order but will be working on it. Customer service needs some work.
Response from MolbllySep 20, 2023
Hello Elizabeth, We truly apologize for any frustration or confusion you've experienced with our customer service. We deeply understand the importance of timely communication, and we are very sorry for the inconvenience caused to you. We will carefully collect your situation and feedback to our account team. We're genuinely sorry that we fell short of meeting your expectations on this occasion. If you have other questions and want information in the future, we will solve them for you as soon as possible.Your satisfaction is our priority, and we're here to help in any way we can.