MolbllyReviews of molblly.com

Response from MolbllyOct 6, 2023

Hello Tera, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We sincerely apologize for any inconvenience you've experienced regarding the firmness of the mattress. We understand that selecting the right mattress firmness is crucial to your comfort, and we're truly sorry if the mattress you received didn't meet your expectations in this regard. We will carefully collect your feedback and submit it to our production department, striving to provide better products in the future. Finally, we are very sorry for the inconvenience caused to you.

Response from MolbllySep 28, 2023

Hello Customer, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We understand your concern about the mattress being approximately 1½ inches in thickness when unfolded. Please rest assured that this is not the typical experience with our mattresses. When mattresses are shipped, they are often compressed and rolled to facilitate transportation. As a result, it may take some time for the mattress to fully expand to its intended thickness. We recommend allowing the mattress some time to recover its full size. It's not uncommon for it to take a few days to reach its optimal thickness and comfort level. During this time, you can gently tap the mattress and ensure it's in a well-ventilated room to aid in the expansion process. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as the mattress regains its intended size. Your comfort and satisfaction are essential to us, and we are committed to ensuring your experience with our product is a positive one. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.

Response from MolbllySep 28, 2023

Hello Jay, We apologize for the inconvenience and frustration you experienced while attempting to use the discount code on our website. This is not the experience we want our customers to have, and we understand your disappointment. The issue you described is certainly not the way our discount codes should function. We genuinely regret any confusion or inconvenience this may have caused you. Your trust in our company is important to us, and we take your feedback seriously. To address this matter, we will investigate the issue with the discount code immediately to ensure that such problems do not occur in the future. Once again, we apologize for any frustration this has caused, and we appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us. We are committed to providing you with a better shopping experience. Thank you for bringing this to our attention.