MolbllyReviews of molblly.com

Response from MolbllyOct 23, 2023

Hello Rene, We really appreciate you taking the time to provide us with important feedback. We are sorry that our logistics service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large shipment volume of logistics companies and the shortage of manpower, the delivery time is relatively long. We will carefully collect your needs and urge the logistics company to deliver them to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyOct 23, 2023

Hello Ray, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow me to explain briefly, in order to assist customers in solving problems, we need customers to first provide us with photos of defective products so that we can investigate the problem and verify the condition. I checked that one of our colleagues has requested a photo from you. But since he hasn't received a reply from you, he can't judge the progress of the matter. Based on your reply, we understand that you may not have received our reply in time because the email accidentally entered your spam or for other reasons. If it is convenient for you, you can check whether you have received our reply. We will follow up on your question as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.