MolbllyReviews of molblly.com

Response from MolbllyNov 4, 2023

Hello malachi, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large volume of shipments of logistics companies and the shortage of manpower, couriers have encountered some problems during the delivery process. We will carefully collect your needs and ask the logistics company to deliver them to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyNov 3, 2023

Hello SANDI, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large volume of shipments of logistics companies and the shortage of manpower, the couriers have had some problems during the delivery process and sent the wrong products to you. We will carefully collect your needs and re-delivery to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyNov 3, 2023

Hello Samira, We really appreciate you taking the time to provide us with important feedback. We are sorry that our logistics service did not meet your expectations. Please allow us to explain that due to the recent large shipment volume of logistics companies and the shortage of manpower, the couriers have encountered some problems during the delivery process. We will carefully collect your needs, then feedback them to the logistics company and ask them to investigate the package. In the future, we will make efforts and improvements to provide a more comfortable experience for the majority of customer groups. So your comments are very important to us and we value your reply. Your responses will be used to further improve the quality of our services and products. We will also contact you via your email as soon as possible and assist you in solving the problem. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyNov 3, 2023

Hello JCG, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. I'm sorry to hear that you're having trouble with your mattress and our customer service team didn't respond in a timely manner. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. Please know that we are currently experiencing a high volume of inquiries, but this is no excuse for not responding to your emails and chats. We will also contact you via your email as soon as possible and assist you in solving the problem. We value your feedback and appreciate the opportunity to make amends. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.