kimberly R.
The bed sinks at the edge and it is…
The bed sinks at the edge and it is unbearable. The customer support is terrible i've called multiple times and they escalated my situation and I never got a call back. They told me I would get an email 1-2 business days and never did. I keep calling and my situation is not being fixed. The number provided on the website is not even molblly it’s a third party so they can’t do anything!
Response from MolbllyNov 10, 2023
Hello kimberly, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. I'm sorry to hear that you're having trouble with your mattress and our customer service team didn't respond in a timely manner. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. Please know that we are currently experiencing a high volume of inquiries, but this is no excuse for not responding to your emails and chats. I will immediately have our customer service team check your email and assist you in resolving the issue immediately. We value your feedback and appreciate the opportunity to make amends. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.