MolbllyReviews of molblly.com

I received the wrong size mattress and am still waiting to hear back on the resolution. Disappointing!

Came on time, And it wasn't a scam.

Delivery was quick and packaging was good. However, 18 cm mattress didn't raise up to 18 cm (raised approximately 16~17 cm) after waiting one week. My weight is 80 kg. When I sleep, mattress sink down. It is not firm enough.

La livraison a été assez rapide (commande le samedi soir et réception le jeudi). Le moment où on ouvre le sac et où le matelas se gonfle est génial :-) Et j'ai apprécié le cutter adapté fourni avec le matelas pour ne pas l'abîmer en coupant le plastique.

I ordered a king size mattress and received a queen. I have reached out to customer service multiple times with no response. There is no phone number to reach someone which is incredibly inconvenient.

Plush, medium and firm are the words used to adjust the layers. I wanted the softest mattress but all other companies use plush for medium firm. So what is the softest? Do I use the color of the foam inside the white covering and the colors are hard to tell.

Website was easy to navigate and laid out pretty decently. The mattress itself was easy to set up and the dreamland(?)(the firmest one) is beyond comfortable and my nerve pain and my nocturnal myclonus and daytime muscle spasms have chilled out a lot. Like waking up only a handful of times verses upwards of a couple dozen. Tons of info on the mattress (actually some of the graphics on each mattress page was too much and a bit overwhelming). I do really like how much information is on those pages. It was super helpful with selecting my mattress. The mattresses tab on top didn't actually go to the main mattress catalog page. You have to use the left side option. It was a little annoying to find but nothing that impeded my navigation more than a few times. You gotta clean up the faq section. It makes me laugh but there are a lot of repeats and practically no replies from a molblly employee. It's also really long and we both know most customers aren't going to scroll down that far to read most of them. I know I didn't. Which means customers turning away due to lack of information and useful information and more work for customer service who field the emails and calls. Also make sure and have the firmness rating in every title hyperlink for the items. It was actually a bit difficult to find out which ones are firm. Like every title hyperlink after the name of the model. Also, the left blue menu on the front page needs more contrast with the box color and the font color. Or just slightly bigger font. There are a lot of folks who have sight issues. I managed to shop and order on my phone but these issues might create issues with others.

Customer service sucks! Very hard to get ahold of. I paid for two twin mattresses that only one delivered & no one is getting back in touch. Only asking for Molblly to make it right for this inconvenience!!