Mojo Dialing SolutionsReviews of mojosells.com

Response from Mojo Dialing SolutionsJul 30, 2026

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that Mojo did not meet your expectations. As a returning customer, you had previously used the platform and were already familiar with both the software and the subscription terms before purchasing again. Neighborhood Search data is not exportable from the platform. It's intended to be used with our dialer or called by hand. Regarding your refund, we want to clarify this for anyone reading your review. Mojo is a pre-paid, month-to-month subscription service, and all subscriptions are paid in advance and are non-refundable, as outlined in the Terms & Conditions agreed to during signup. Our terms also specify that refunds are not provided for subscription changes or non-use of the service. Customers may cancel at any time before their next billing date to prevent future recurring charges, with service remaining active through the prepaid billing period. When your credit card dispute was reviewed, the card issuer ultimately found that the charge was valid based on the purchase agreement and the terms accepted at signup. We appreciate your business, and we sincerely wish you success in your prospecting efforts. If you ever decide to give Mojo another try, our team would be happy to help you get the most from the platform.

Response from Mojo Dialing SolutionsJul 30, 2026

Thank you for taking the time to leave your feedback. We're truly sorry to hear you've been receiving unwanted calls. We understand how frustrating that can be. Mojo Dialing Solutions doesn't make calls to consumers. We provide software that businesses and sales professionals use to manage their own outreach. Like any communication tool, it's intended to be used responsibly and in compliance with the law, never to spam or harass people. We make a strong effort to help our users call responsibly. Our Terms of Use agreement requires that every user follow federal, state, and local calling regulations, including Do-Not-Call requirements. If one of our customers has contacted you in error or failed to follow the rules, we're genuinely sorry. That isn't the experience we want anyone to have. If you contact us directly with the phone number that received the calls, we'll be happy to place it on a platform wide restriction, so your phone is no longer called by our users. We appreciate you bringing this to our attention. Our goal has always been to provide professionals with tools to grow their businesses responsibly, not to encourage unwanted or unlawful calling.

Response from Mojo Dialing SolutionsJul 30, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that you experienced call quality issues. One of the key differences between Mojo and many other dialers is that our Power Dialer operates on an analog infrastructure, rather than routing calls over the internet like traditional VoIP systems. This approach is designed to provide clearer audio and reduce the delays and quality issues commonly associated with internet-based dialing. In many cases, when call quality problems occur, the issue isn't with the dialer itself but with the connection used to access it. Since users place one outbound call to connect to Mojo, factors such as poor cellular reception, Wi-Fi Calling, or connecting through a VoIP service, especially from outside the U.S., can significantly affect audio quality. These are issues our support team regularly helps customers identify and resolve. We're disappointed that we didn't have the opportunity to work through the issue with you. Our support team is available to troubleshoot call quality and help customers get the most from their prepaid subscription, and in many cases these issues can be resolved quickly. Regarding your refund request, Mojo is a prepaid, month-to-month service, and as outlined in the Terms & Conditions accepted during signup, subscriptions are paid in advance and are non-refundable. While we understand that this wasn't the outcome you were hoping for, those terms apply to all customers. We appreciate your feedback and wish you the very best in your future prospecting efforts. If you ever decide to give Mojo another try, we'd be happy to help ensure your connection is optimized so you can experience the call quality our platform is designed to deliver.

Response from Mojo Dialing SolutionsJul 30, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear you had a frustrating experience. We were unable to locate a Mojo account under the name used for this review, so unfortunately we can't verify the support interactions you referenced or review your account history. Regarding the concern about only seeing a few completed calls, it's important to clarify that Mojo records a call attempt each time it dials a number. If a call is unanswered, busy, disconnected, or reaches a fax, the system automatically moves to the next number while logging that attempt. Depending on your dialing filters and the quality of the list you're calling, it's possible to make many call attempts before reaching a live person. As for the call issue you described, Mojo intentionally masks the ringing during dialing sessions so agents aren't listening to constant ringing for hours at a time. The dialing boxes change color to indicate when a live person answers. At that point, you're already connected on an open line and should immediately greet the person. If you wait for them to speak first, and they don't say anything it can create the impression of "dead air" even though there is no delay in the connection. Finally, call quality issues are not something we consider "normal." One of Mojo's biggest differentiators is that our Power Dialer operates on an analog infrastructure rather than routing calls over the internet like traditional VoIP dialers. When customers experience audio issues, they're most often traced to the phone or connection used to access the dialer, such as poor cellular reception, Wi-Fi Calling, or connecting through a VoIP service. Our support team routinely helps customers troubleshoot these situations. We're sorry we weren't able to resolve your concerns. We always want our customers to get the best possible experience from the platform. We appreciate your feedback and wish you the very best in your future prospecting efforts. If you ever decide to give Mojo another try, we'd be happy to help ensure your connection is optimized so you can experience the call quality our platform is designed to deliver.

Response from Mojo Dialing SolutionsJul 30, 2026

Thank you for taking the time to share your feedback. We're sorry to hear Mojo didn't meet your expectations. Neighborhood Search is designed to help users build targeted prospecting lists by searching residential areas on a map using property-specific filters. It isn't intended to function as a single-address lookup tool, that's exactly what our Skip Tracer service is designed for. We reviewed your account history and see that after using Neighborhood Search for one month, you continued with a Skip Tracer subscription, which is the service best suited for researching individual property addresses. Regarding refunds, Mojo is a prepaid, month-to-month service. As outlined in the Terms & Conditions accepted during signup. While we don't offer free trials, customers have the flexibility to build their own plan with our menu pricing and can change or cancel any service before the next billing date to avoid future recurring charges. We appreciate your feedback and wish you continued success in your prospecting efforts.