Scott H.
Resolved issue: Will shutdown your pet care business
Recently had an issue with a credit card that runs the subscription. This immediately triggered a complete shutdown of all three locations. No warning, just a shutdown. Luckily, I was able myself to quickly enter in a new card and restore the service. Just be careful in selection of this tool. If anything goes wrong with your subscription, just know that your entire business will be shutdown. UPDATE 6/11/2026: Changed the ranking of this experience from a 1 to a 3. Moego has reviewed the problem and has addressed this issue as they have understood that it is in no ones interest to just shutdown the system with no warnings. I am happy that this issue has been resolved so increased my rating. I cannot provide a higher rating as this issue should not have happened.
Response from MoeGoJun 16, 2026
Hi Scott, thank you for sharing your feedback. We completely understand how stressful a temporary interruption like this can be for a business, especially if you have multiple locations relying on the platform. To clarify how our system handles billing issues, a failed subscription payment does not trigger an immediate shutdown. The system automatically provides a 48-hour grace period, along with in-app notifications, to allow time to update your payment. If the grace period passes without an update, the account is temporarily locked, but your data is safely preserved. Our support team is also available 24/7 and can always assist with temporary access if you need more time to settle a bill. I know this doesn't change your experience, but we want to assure you that your data security and business continuity are incredibly important to us. We’re glad you were able to quickly restore service!