Wahid E.
We switched to MoeGo from another system
We switched to MoeGo from another software system we had been using for our kennel. Our previous system wasn't perfect, but it worked well enough for our needs. During the sales process, the MoeGo team painted a very appealing picture and assured us they would handle everything to make the transition smooth. Their platform also seemed like it would do exactly what we needed. Unfortunately, once we got started, our experience was very different from what we were promised. We quickly discovered that some features were blocked, others didn't work as expected, and several capabilities we were told the system had either didn't exist or weren't available. The implementation was much more challenging than we anticipated, and the experience didn't match the expectations set during the sales process. While the software has potential, we were disappointed that the promises made before signing up didn't align with the reality of using the platform. We hope MoeGo improves transparency during the sales process and better supports new customers during onboarding.
Response from MoeGoAug 11, 2026
Hi Wahid, thank you for taking the time to share your honest feedback. As we discussed on our recent calls, I completely understand your frustration and validate your experience. You were promised a very specific workflow for your daycare packages when you signed up last year, and we ultimately fell short of delivering that seamless experience for you and your clients. I really appreciate the patience and grace you showed me as we worked together to troubleshoot and implement a fix, and I am genuinely sorry that it didn't work out as expected. I have passed your feedback directly to our sales and product teams so we can learn from this and ensure our onboarding matches our promises moving forward. You have been great to work with, and I appreciate you holding us accountable. We will do better. -Mike