MoeGoReviews of moego.pet

Terrible service, not willing to compensate for their mistakes and false promises

What a terrible decision... We moved from Gingr to Moego in an attempt to improve our internal process and well as our client booking experience. We could not have had a more opposite result. The system is incredibly flawed, simple tasks that we've managed for years in Gingr simply don't exist or are 5x more complicated. We've had calls nearly every day from clients saying how much they hate the new system. Our team wanted nothing to do with it. We got pummeled from every direction while Moego had very few solutions, more so just acknowledged that there were issues and they would look into it. We made this switch because we were expecting to get 100% of Gingr + the few exciting features that sold us on Moego. We couldn't get out of there fast enough, we've transitioned back to Gingr. Their Director has no sympathy for the awful experience we've put our team/clients through and is demanding an early cancellation fee. Laughable experience all the way around. Buyer beware.

Moego creates a barrier between me and my customers. Moego txts my customers from their number and has no option do it through my number so they txt moego back instead of me. Moego emails my customers from their email and has no option do it through my Gmail account so they email moego back instead of me. Moego asks for reviews from my customers on their site, so my customers feel like they helped me by giving me 5 stars, but its not on Google or yelp so it doesn't help me. People don't find me through moego. And then I can't ask my customers to rate me again. Its rude. If you try and put a link to your Google reviews on their txt report card, you can't make it a link. There is to many problems to list in a review. Especially when you look into email marketing. I have spoken to their help line about every issue I run into, then some one very nicely gets into a chat and says this is how the system is intended to work but they will put in a change order request. In the 3-4 months I have been with them, nothing changes. Also the person that onboarded us told us what card reader to buy after we explained our needs. It was the wrong one and the solution was we had to buy the other one. They then wouldn't refund us for the other one, they said we had to prove they said it in a verbal conversation. We are loosing clients because of moego. If they cared, they wouldn't leave some nicely worded comment after this telling me its my fault. They would solve the problems.

⚠️ Warning to Grooming & Salon Owners: If you use MoeGo Pay, know that your customers are treated as MoeGo’s customers and your processing volume is counted as MoeGo’s, not yours. I’ve processed six figures through their system and have been requesting a simple verification letter for months — still nothing. They also advertised Stripe-based financing, but after signing up I was redirected to a different lender with a credit check and high-interest merchant cash advance. Be careful — once your money goes through MoeGo Pay, you lose control of your own data and financing options. — Martha T., The Pampered Pup (Mobile, AL)

They don't let you cancel and keep charging you even after you close shop. They just pause for 6 months and auto renew.

Firstly I can be blamed for not understanding everything about this dog grooming online booking system before we started our subscription. Once we went through all the hard work of "going live" we find out from our customers that they have to pay Moego to book their pets into the system. We already pay a monthly subscription fee and an elevated credit card processing charge so I really do not understand why our customers need to pay as well. It is for our benefit that customers book in online as it saves us time but why would they want to do this for a premium? Now we have to find a new grooming system and start the long process over again. We have brought this up with Moego but they said that this can not be changed but in the future they could look at passing the fee onto us. So annoyed that our big jump into online booking has been a big jump backwards.