moduleexperts.comReviews of moduleexperts.com

I brought my car to Motorhead NY in Watertown, NY in January 2025. They said they needed to rebuild and clone my computer and that it should only be about a week. They sent it to Module Experts. Every time Module Experts sent it back it kept coming back with codes still on the module. Motorhead said it was not rebuilt/cloned properly. This happened at least 4 times over the course of 4 months. Every time they got it back from Modular Experts it was improperly rebuilt. Got the car back on Friday, May 16, 2025, and it is STILL showing codes and Motorhead has given up. After FOUR MONTHS of this back and forth. I have it in another garage and they say they cannot communicate with the module. I called Module Experts just now (May 19, 2025) and they said that, yes, it was delayed, but they claim they only got the module a month ago (in April) and only sent it back once and it was done properly. When I reminded them that they got it back in January and it was wrong 4 times, he said "I have to get back to sales calls" and hung up.

I really wish I'd seen the reviews before I sent my ECM in for repair. I was told it'd be 2 to 3 business days before I had the part back, but when I call to try and find out the status or any information whatsoever, I get voicemail and no call back. No matter who you do speak with, they won't give you a straight answer about anything. Then they lie and say, oh, it's 2 to 5 business days just for them to look at the part, and they still can't even advise the status - was it fixed? Can they fix it? I do not believe this place is so busy that they can't return a call after a week. Please heed everyone's advice and find somewhere else.

Sent a module in, they called back said they could not "rebuild" it, then sold me a "remanufactured" for a lot more money, which wad wrong. Sent that one back a could not get a full refund. Do NOT do business with these people!

They rip me off,said to send mine in and they rebuild it for 268 dollar,then called me and said it couldn't be built,said I needed new 1450, didn't send my old 1 back and changed my credit card 1450 come to find out my old 1 wasn't bad after all it was my tcm, crooks

These people are crooks, criminals that are robbing people. They said they can fix the module and then turn around wanna sell me a replacement for 4 times the amount of the repair; they wanna charge me $175 for diagnostic fee after I told them another company told me they couldn’t fix. Beware of these wolves. I’m gonna my money one way or the other.

Just wanted to follow up and get info out to the others also defrauded by these crooks. Phone numbers for: the federal trade commission (877)382-4327, Florida ag/consumer services (855)410-3800, Florida Attorney General (Ashley Moody) (866)966-7226, Better Business Bureau of Florida in that region (904)721-2288 and FBI Internet crime website IC3.gov.

I was about to use them. So glad I saw this. Even with the short conversation with Adam, I thought he lacked customer service. Thank you all for this.

Package never came so when I called they said that my module was beyond repair that they'd send another. That never came so I called and was told the same thing and when I clarified that this was the second one they said that now they were ordering a refurbished one to send out. But aren't you the refurbished? So I'm confused amd was told to wait more time. At this point I've needed a rental car that is costing so far as much as a new module form factory. The manager doesn't return calls or ever get on the phone. As with most businesses in Florida they just do whatever they want without any reprocussions.