moduleexperts.comReviews of moduleexperts.com

I paid to get my BCM repaired on my 2010 Audi S4. After receiving it, I got a call from Adam who said it could not be fixed and needed a full replacement. They offered a full replacement that would be fully functional and vin matched to my current vehicle so I would just be able to plug it in and go. This was not at all the case. It appears they just bought a different BCM, put there stickers on it, and shipped it to me. None of the recoding appears to have been done as after install it would not start the car at all or work with the key. Save your time (2 + weeks waiting for me) and hard earned money and look elsewhere for solutions. Their website should be called ScamExperts instead of ModuleExperts.

I called the company and spoke with a rude agent. I asked if they could fix a broken pin. I sent It in for the broken pin, it was sent back still with a broken pin. I emailed them multiple times, asking for a refund, but I still haven’t received a response.

I am 73 years old, Module Experts is the WORST company I have ever dealt with in my lifetime. I don't know how these people stay in business. I ordered a module online from them for my 2015 Cadillac SRX. When it arrived there was a note inside stating module would need to be programmed. The gentleman from Module Experts gave me the contact info of a programmer. He couldn't get it to program. I then took it to the dealership, same thing. I called Module Experts and explained my situation. They told me to bring it back to them. After standing outside in the parking lot for over 20 minutes someone finally came to the door but would not allow me access. You would think they were housed in the Pentagon or the White House. The lady said she would send it back to their shop. Ten days later I picked it up, took it to another programmer at a dealership, it would not program. I called Module Experts, they said the programmers I was using didn't know what they were doing. One of the mechanics had worked at a dealership for over 30 years. Remember, one of the programmers was one they recommended also. I spent a total of $927.38 trying to get the module installed and working. This is above and beyond the cost (Over $900) of the module itself. Each time I drove to their facility (3 times) it was a 92 mile round trip drive. I asked if they would refund any of the money I had spent with the programmers and was told "NO". After finally getting them to agree to a refund, I called another company, the guy was very knowledgeable. He asked me for the VIN number, which shocked me because Module Experts had never asked. He said I need the VIN number to program it before I send it to you. The module arrived two days later, I had it installed and my vehicle is driving perfect as of this date. Cost $659.00. STAY AWAY FROM THESE PEOPLE, THEY ARE BAD NEWS. THEY ARE NOT TRUSTWORTHY AT ALL.

I sent 2 modules to this place within a month. Neither was fixed , weeks of downtime, poor customer service and still charged for repairs that were not done. This place is a scam!

Wanted a TCM repaired. Was told $168 + lifetime warranty. Sent my unit to them. Got a call it was unrepairable but could get me one for an extra $345. Ok'd that. Got a unit. It wasn't any good. Did all the stuff (go to 2 shops to get car diagnosed, + paperwork) to qualify for warranty claim. (couple $100 there). Sent unit back & got another one. It was no good. Sent that back. Heard nothing for 2 weeks. Called them. "We can't help you. We credited your CC. Called Visa got most money but not all. Called back. Was told then there was a non refundable diagnostic charge. Did the math on all that. They still owed me $29+. Called them back. The hung up on me. All told this was 8 days short of 4 months.

At first, the rep I spoke with (Adam) seemed knowledgeable about the repair of my Cadillac ECM and stated if it could not be repaired they could at least copy the security info onto a remanufactured ECM advertised on their website to start at only $199.99. Seemed like a fair deal until he called me after their "assessment" and said mine was unrepairable (no details) but they'd be happy to sell me a reman unit if I'd just authorize a $700 charge ($150 for the diagnostic + $550 for the reman ECM). Wow, I had sticker shock and when I asked for details (and what happened to the $199/99 reman price?) all I got was a one line reply, OK, we’ll just send the unit back to you, and you can find another one elsewhere." No explanation, no options, no nothing - just plain RUDE! NOT IMPRESSED - Especially since majority of (reputable) competitors offer reman ECMs for $250-450! Guess it's partly my fault, in that I failed to do proper vetting ahead of time (most TrustPilot reviews I subsequently saw online are TERRIBLE - only 1 star out of 5)... Hated to suffer additional delay (suspect that may be part of their business model), but wasn't willing to overpay on general principle. Went elsewhere & got a reman ECM for $249 vice $550. My advice - STAY AWAY from ModuleExperts!

Do not ever send a module to module experts I purchased a module from them in 2020 and six years later my car computer went out again. I called them up. They told me I had a lifetime warranty on it once they got the module they stated I only had one year warranty on it and I would have to pay 250 dollars to get it fixed. I did pay the 250 to get it fixed. They told me that it could not be repaired. They only sent me $72 back of my 250s dollars stating that it was a diagnostics fee that wasn’t told to me. I talked to them on July 8 and she told me that I will be getting a refund because they could not repair the module. Everyone reading this please do not send them anything. I am going on social media and make a social media report about module experts.

I sent my pcm to be checked and they said it was faulty and unrepairable. wanted 500.00 plus for a replacement. I got a new pcm myself and had it programmed to my car and had the same exact problem as old pcm.turned out it wasn't a faulty pcm at all. got took.