MODSERACWReviews of modsera.com

This company is a scam. They are happy to take your money but will not deliver the goods. Still no delivery 3 months later despite taking money. No response from them despite over 20 communications

Ordered 3 watches, one arrived faulty and the other 2 had the incorrect strap with the watch, after having to pay to return the watches to the USA which is not mentioned at my own cost. I have still not received a refund for the returned watches

I got f'd over. I lost almost $300 this sucks.

To start off, they have deleted their social media and changed their website and do not honor their warranties. I purchased cookie Monster psycho mod from them. It arrived with the band, not attached and leaking moisture into the watch. I contacted them within two days and was told it was not eligible for return. I also purchased this under a program to get one free extra bracelet I never received that. I read several reviews where people had complained about it and they did honor their promotion. I sent them screenshots and photos of what was sent to me. They reneged on taking care of the watch or fulfilling their promotion when I contacted them later they told me they had no record of my purchase and that they were a totally new company, even though they were using the same photos and reviews since 2021. I would not buy from this company. I’ve left a review before, but they screen these reviews. I have screenshots of all of our conversations. You’re better off ordering from somebody else or just ordering it. Genuine psycho. This place is really not worth the headache.

I ordered a Seiko Speedmaster. Price was $249. Product arrived in good time, nicely packed, honestly one of the nest watches I have bought.

2nd time purchasing from Modsera. Ended up with the buy 2 get 1 free. Couldn’t be happier. Have had friends take advantage as well once they saw the quality of mine. It will take between 3-4 weeks for them to come in. Well worth the wait though.

I am extremely disappointed with this company’s customer service. I followed their return policy exactly as stated and contacted them within the required time frame. They initially responded asking for additional information, which I provided immediately. After that, they completely stopped responding to my emails. I have sent multiple follow-up messages with no reply. To make matters worse, they do not provide a phone number, so there is no way to speak to a real person to resolve the issue. It is unacceptable for a company to make returns this difficult and then ignore customers. I would not recommend purchasing from them based on this experience.

I ordered a watch from them on November 30th. Long story long, the watch was confiscated by the USPS for counterfeit postage. Modsera would no longer return my texts/emails. Their website went dark. They re-branded at Modseracx. Of course the website looks exactly like Modsera. And their watches. Their website even still says MODSERA. They have suggested that I never placed an order with them, being ModseraCX. And to contact Modsera. I gave them the opportunity to do the right thing. Instead, they insulted my intelligence by suggesting I had contacted the wrong company. They are a scam. Do not order from them.