John O.
Non-existent customer service
Non-existent customer service. Ordered a litter box, liners, and accessories but received someone else's order entirely -- the packing slip had their name and address and their items were in the box, not mine. I've tried reaching out to Modkat three times over a couple of weeks to get the items I'd ordered, but not a word from them since. I've tried their contact form and direct emails to their support email address. Edit: They finally replied and said they would send the missing items, after my third attempt at contacting them which is when I threatened a credit card dispute and also initially left this review. Whether or not those got the ball rolling, I do not know.
Response from ModkatJul 12, 2026
Hi John, We're working through some of our older reviews and wanted to take the opportunity to thank you for sharing your feedback. We're sorry your order and support experience didn't meet your expectations. While we're glad to see your order was ultimately resolved, we understand how frustrating the delays in communication must have been. Feedback like yours has helped us continue improving our fulfillment process and customer support over the years. Thank you for giving Modkat a try. — The Modkat Team