Jason
My order is 10 days past due
My order is 10 days past due, horrible response from chat and no answer by phone.
Response from Mod FragrancesJan 22, 2026
Update: Your package was delayed by USPS due to weather conditions which is delivered. Hello Jason, Pasting response here for your email. We're also investigating with USPS and trying our best to expedite delivery. The delay is at USPS end and due to Weather conditions. https://about.usps.com/newsroom/service-alerts/ -------- Thank you for reaching out. We're sorry for the delay but its in Transit and delay is due to weather conditions which is beyond our control.. Alert: WINTER WEATHER IN THE SOUTHWEST, GREAT PLAINS, MIDWEST, GREAT LAKES, OHIO VALLEY, SOUTHEAST, AND NORTHEAST REGIONS OF THE US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. Read more › If your package is lost or undeliverable in next few days, we'll reship it or issue a refund. Please note that we ship every order within 1 business day but carrier operations, holidays and weather related delays are beyond our control and we appreciate your kind understanding and patience. We expect delivery of your order early next week.