About Modern Travelworks | Modern Destination Weddings
Modern Travelworks | Modern Destination Weddings is listed under Activities & Tours in Houston, Texas.
Modern Travelworks | Modern Destination Weddings (moderndestinationweddings.com) has 113 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
moderndestinationweddings.com
Website
moderndestinationweddings.com
Category
Activities & Tours
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Modern Travelworks | Modern Destination Weddings reviews
113 approved reviews, newest moderated first
KI
Kim
Sheba is fantastic!
Sheba is fantastic! She did a superb job planning our family vacation! Sheba is very easy to work with and extremely knowledgeable in making recommendations for our trip to suit everyone’s needs.
SB
Sebia B.
Family Vacation
Sheba was helpful when my family and I wanted to travel. She answered all the questions we needed clarity on. She walked us through every step we needed to follow before going and what needed to be done when it was time to return. She was very detailed about everything, making our trip process so smooth. I will go through Sheba when I want to plan my next trip. My family and I appreciate every she did for us when we traveled.
LC
Laura C.
Terrible Customer service
We were guests for a destination wedding all booked through sam @ modern.travel Everything was great leading up to the exciting long weekend with family. Once we arrived that quickly changed. We were a part of a room block at the @hardrock hotel Cancun, and paid for an ocean view. Not only did we not get an ocean room, but our view was completely blocked. Staff at the hotel confirmed we were not in an ocean room, but there was nothing we can do because we booked everything through sam @ modern.travel. We alerted Sam @ modern travel, and he asked for time to work with the hotel and get us a refund. It has been almost 40 days since Sam has responded back to us. We now cannot get any kind of response. Upon our arrival we were supposed to have a ride from the airport to the hotel, there was no one there for us, and we waited for 40 minutes. Would not recommend using this group to book any kind of group travel.
Response from Modern Travelworks | Modern Destination WeddingsMay 24, 2022
Hi Laura, Thank you for taking the time to share your feedback. I believe that our escalation team has resolved this issue for you and we’re very sorry to hear about your negative experience in destination. The room category that you booked and were assigned was an ocean view, but it was on a lower floor. The resort was near capacity, which is the reason why they were not able to reassign you to a room on a higher floor. Sam escalated your issue with the resort, but they did not issue you a refund because you stayed in the room category that you paid for, although the view was not desirable. In addition, I’m also very sorry about the delay in your transportation to the hotel. We’ve contacted our ground operator about the delay and they are working to improve their wait times. Again, we’re very sorry about your negative experience, but thank you for your feedback. We will use it to improve our services and work to get better.
AA
Ayo A.
Sheba was an absolute pleasure to work…
Sheba was an absolute pleasure to work with. She took time out to find the absolute best destinations and options for our honeymoon and while stay within our budget as well. She was very professional, prompt and a delight throughout the entire process. I’ll definitely be recommending her to my family and friends!
CO
Chidi O.
I’ll continue booking with the Sheba and this group.
This is not my first time booking a nice fun filled relaxing weekend and it will definitely not be my last. I enjoyed the experience of booking with Sheba as she took care of all my travel needs ensuring everything was set properly and ready to go. She took all the worries out of my mind and I would recommend her to any one and group of folks look for a fun filled getaway. She has the best recommendations and makes the most accommodations to make sure our entire group was happy.
OF
Ofentse
NON existent client service
I have called the cellphone number and the landline altogether 9 times today. sent a whatsapp and an email also but no response. The WORST client service ever!!!
I even called the resort but they don't even have a record of my booking. It is starting to feel like scam!!!
Response from Modern Travelworks | Modern Destination WeddingsSep 27, 2021
Hello Ofentse, you posted this review under the wrong business. We are located in the United States, not South Africa. We did not make your reservation and are not affiliated with https://modernvacations.co.za/ Please remove this review as it is for the wrong company.
MA
Maya
Horrible Customer Service/ Refund Never Received
Horrible experience. I was supposed to receive a refund on a wedding that never took place in 2020 due to COVID19. I was told the refund would take 90 days but it has now been almost 5 months. The travel agent, Anna, has been extremely unresponsive and I won't be using/ promoting Modern Vacations to anyone.
Response from Modern Travelworks | Modern Destination WeddingsOct 2, 2020
Hello Maya,
Thank you for taking the time to share your feedback and I apologize that the refund process has taken so long. It has been a major issue through the pandemic and something that we have been in constant contact with our travel wholesalers about. We booked your package through ALG Vacations, which is one of the largest travel wholesalers in the US. Since the beginning of the pandemic, ALG Vacations has had over 400,000 reservations cancel and they are extremely behind on their refunds. A refund process that would typically take 14 - 21 days is now taking over 120 days. Again, I am very sorry that they have not issued your refund and we have been in contact with them urging them to process your refund ASAP.
I also apologize for Anna’s lack of communication through the refund process and it is something that we’ve addressed internally and it is an area that we are working with her on. Thank you again for your feedback.
Best regards,
Tim Evans
President
RC
Rachael C W.
Horrible customer service
Will never book with the company again. Our first vacation we booked a trip to Jamaica and everything was supposed to be confirmed before our arrival. When we get to the resort my friend and I had to share one bed. We were supposed to have two separate beds in our room. The only other option that was given to us was to split up from the other people in our group and go to a different resort or both move and be split up. We booked side by side rooms because that’s what we wanted; we didn’t go on a trip to be split up. So after spending our money we didn’t get what we paid for. AND no other accommodation was given to us for the mix up.
But after that vacation mishap we still decided to give the company one more chance. We booked a trip and since covid is an issue we talked with them to discuss our options and they only wanted to give us 100.00 refund. There was no compromising with the company. It’s not our fault that we don’t want to go to a country and still be limited on what we can do due to covid. Bars, some of the excursions we wanted to do, and majority of the resort would be closed. Who in their right mind would spend money to go on a trip to not enjoy it. Also, with the city closing back down due to rise in cases it’s not safe to go and we had no control of pandemic. There should have been some kind of compromise. Bad customer service on the company part. There are plenty of people who have been reviving credits or refunds from other companies and even the airlines, but they refuse to make any kind of compromise. WE WILL BOOK WITH THEM AGAIN.
Response from Modern Travelworks | Modern Destination WeddingsOct 2, 2020
Hello Rachael,
Thank you for sharing your feedback and I apologize for your negative experience. Regarding your bedding request in Jamaica on your first vacation, we submit the requests to the hotel and the hotel assigns the bedding based on availability. Unfortunately the resort over sold their room inventory with double beds, which caused the hiccup and we are very sorry that the hotel was not able to fulfill your room request.
Even though there was a hiccup on your first vacation, we appreciate you coming back to us to assist with your next trip. On your second trip, the refund in question was for refunding you the travel insurance, which you used to cancel your reservation. As we explained in our previous communication with you on this situation, we are a travel agency and work as agents for the tour operators that we use to sell vacation packages. These tour operators (e.g. Funjet Vacations) offer optional travel insurance, which you elected to purchase to protect your vacation. The insurance gives the customer the ability to cancel for any reason and receive a refund, minus the cost of insurance. If you would have declined the travel insurance, your entire deposit would have been non-refundable. You received a refund for your deposit, minus the cost of insurance.
When a customer cancels their package, the tour operator is charged the penalties by the hotel and airline. For customers who declined travel insurance, these penalties are passed on to the customer. For customers who purchased travel insurance, the insurance company covers the penalties. The insurance company is not going to cover the customer’s penalties and also refund the cost of the travel insurance to the customer.
While I sympathize with you, these are the rules in place by the insurance company, airline, hotel and tour operator, and we do not have any say in their operational decisions.
Best regards,
Tim Evans
President
