Kris
A perspective to consider
Modern Musician sells a tactical strategy that can be very effective for certain kinds of personalities and musicians. If your audience is one that expects and buys merch, that’s great. And if the direct appeal works for your audience and you, even better. For a solo female artist this approach was not for me…The customer service is attentive enough but also not too good — they want to drive you to the pricier “gold” level. I found customer service to be very friendly and supportive. But the software while having lofty aims does not deliver. There are better CRM programs and way better email programs — I just didn’t have enough experience and didn’t do research, so believed their statistics and pricing comparisons. The social media integrations are not as functional as others and for a small band pretty unnecessary. I learned a lot from this business, most of it being how to sell because they did such a great job of it. I truly got a lot of value just seeing how they operated. I have since moved to an email service with a way better delivery rate (that I never would have sought out of this hadn't been such a failure!) and changed my strategy altogether. I’ll let you know if I end up finding the master strategy but I think it’s a better course of action. I’m writing this to provide someone else with a little more color on the MM experience from someone who was really invested and implementing for 3+ months — I’m happy for those who have had this approach and community work for them and their music but it was not something that worked for me despite best efforts. Best of luck ~
Response from Modern MusicianOct 11, 2023
Hi Kris, this is Stephen from the Modern Musician team! Thanks for taking the time to share your feedback with us. Hearing stories like yours is what helps us grow and improve. It’s great to hear that you found our customer service team friendly and supportive, and I’m also really happy to hear that you learned a lot from our team and how we operate. I was sad to hear that “the software while having lofty claims does not deliver” and that it felt like a failure to you. It’s been very rare to hear feedback like this, so I think there may have been some communication gaps that I would love to help with. I looked through our support ticket system was only able to find 4 support conversations with you in the system, none of them mentioning your feedback here. I wish you had reached out to us personally because I’m positive we would have been able to address all of this and get everything working for you super smoothly. That said - while most artists have said that StreetTeam is the best platform they’ve used yet for connecting with their fans, we are always open to feedback and working on ways to improve it and make it more valuable for you. Would you mind sending me an email at [email protected]? I would love to jump on a call with you to help you through some things :) Thanks again for your feedback, and best of luck with your music career. Hope to talk to you soon! Stephen



