Jeff
Save Your Money
My advice is to save your money. Yes they are very nice people and deliver what they say they will. That said, the question is... is it worth 5K? NO!!!!! The problem is that they offer very little support other than the one hour one on one sessions which in most cases are really 25 minutes and are rushed. Try to get an answer to your questions (and you will have plenty of them) and you are OUT OF LUCK. Submit a ticket and maybe you get a response within 24 hours and it usually doesn't answer your question but refers you to a video (that you've already watched) or to the daily sessions but good luck trying to get your question answered there. The Facebook page is also a joke. It's mostly Michael Walker asking for wins but very little useful interaction. Don't be taken in by the "Manychat" feature. From my perspective it is far too confusing and convoluted and highly impersonal. I expected more out of this program and was truly disappointed. When I brought it up to them they were compassionate and offered me some free bonus sessions. Yes, they agreed with my concerns in a very nice manner but sadly however they did not provide me with any real answers. :((
Response from Modern MusicianOct 27, 2021
Hi Jeff, This is Stephen from the Modern Musician team. Thanks for taking the time to write your review, we’re glad that you appreciated the compassion from our team members as we truly try to give the best experience to each and every one of our clients. As the quality assurance manager here, it’s my job to go back and make sure we delivered on our promises as a program and help each client to the best of our abilities. Checking our records, we have given you access to the same resources and services that we give to all other clients, the majority of whom say we offer more personal support than they have received in any other program. In fact, it looks like we actually over-delivered to you in multiple ways: We gave you an extra two months in the program and gifted you with four extra 1:1 sessions to help you in areas where you were struggling. You submitted a total of 15 support tickets, and our average response time for you was 10.4 hours (2x faster than promised). On six different occasions, we didn’t hear back from you after responding to your support requests, which led to our support team following up with you multiple times to ensure that you had received our messages. I’m sorry to hear you weren’t able to attend the Q&A sessions where our coaches answered your questions live. Checking our system, I did see that our coaches responded and troubleshooted your queries. Those answers can be easily found using our “search” function since all of these sessions are transcribed. For support, we offer weekly personal 1:1 sessions, five weekly Q&A masterminds, and unlimited support tickets (less than 24-hour response time M-F). Our private Facebook community is a great place for connecting with other musicians, sharing wins/ideas and building positive energy. We're truly sorry you didn’t find that valuable. After looking into this further I can confidently say that I am proud of our team for the multiple ways they went above and beyond for you. I hope there are no hard feelings, and we really do wish you much success with your music career. Best regards, Stephen