ModeluxReviews of modelux.store

No instructions with my kit impossible to make well dissatisfied and disappointed will not be buying any more of this found Metcalfe models 100% better but that’s my opinion

Still waiting for the promised delivery of 10 successful eBay bids. Repeatedly told 'they are ready to post tomorrow". I no longer believe it and am north of £80 out of pocket as a consequence - eBay Refund expired now. Still no sign of the 10 outstanding and paid for kits despite your saying on 22/11 “We haven’t had any mail.... i'm sorry, i will get the kits marked as collection sent out tomorrow.” Since the Holt Water Tower was promised “tomorrow” on 18/9 it has failed to materialise – this is the ‘oldest’ of the missing items. You really need to change your courier – unless they never actually left, despite your repeatedly promising that they “will leave tomorrow”, as promised on 18/9;7/10;22/10;12/11and, most recently, 22/11

Update about the flimsy quality and it's not good they are now scrap and a waste of money the layout isn't even finished yet , I accidentally dropped a 1cm thick x 10cm sheet of polystyrene which doesn't weigh anything and it collapsed both arches and buckled everything what do you expect it's just wafer thin card which simply isn't the right materials for the job My old review the card is a bit on the thin side and n guage double suspension bridge isn't really wide enough for 2 tracks there's 1mm clearance between 2 locos and the railings so needs modification to widen it and the braces underneath but wasn't a problem

Ordered from Toby Mitchell Wood’s Ebay store. Items are not posted after 3 weeks, inquired then he blamed Ebay for suspending his account due to negative feedback. Dude, how is my order affected as I paid way before the suspension? Asked him to post asap, followed up with a few messages and all were ignored. No response, no update, no apologies, only hiding. That’s the way this guy runs his business and treated his customers, should be avoided at all costs.

I ordered 3 items on the 19th April 2024. In the 9th May the items were sent, to the wrong address. Subsequent phone call assured me the 'matter was in hand', 'will be dispatched from stock today', 'waiting for the Post Office'. I have also sent 2 emails with no answer and attempts to phone have met with 'call ended'. I cannot comment on the quality of the products as I am yet to receive them. The company has kept my money and has not supplied the goods I ordered. 1 star is being generous.

Kit received (wrong one - empty gasometer not full one) contacted company and was promised they would send parts to make up right kit since then nothing have tried contacting them (five times now) with no response

I never got my order

ordered from ebay along with a lot more modelux kits from various places. the one kit i ordered from Mitchell wood had parts missing. got ignored started a dispute, still got ignored. left neg feedback, Toby from Mitchell wood then claimed to have refunded and sent a new kit via the ebay feedback system! this was absolute BS so i am still without what i paid for so sent that back along with all the other kits i purchased from various sellers and wont be buying from modelux again, which is a shame but i cant afford to throw money away.