ModecrazeReviews of modecraze.com

Response from ModecrazeJun 20, 2023

Dear Karen, An email containing tracking information was sent to you on June 12th when your order was shipped. If you haven't received the email, we kindly request you to check your Spam/Promotions folders as it may have been filtered there. Based on our records, FedEx attempted delivery on June 16th. Unfortunately, no one was available to sign for the package at that time. Therefore, FedEx will be making another delivery attempt to ensure successful delivery. Sincerely, Modecraze Customer Care

Response from ModecrazeMay 3, 2023

Dear Trisha, Thank you for leaving us another 1-star review! We understand that you are upset about your recent purchase and that you may feel dissatisfied with the product. However, we want to clarify that you not only saw the product you purchased in the photos on several platforms, but you also saw a video of the actual product. Therefore, it is clear that the color was not an issue. It appears that you tried to use the color as an excuse to demand a full refund instead of a site credit. Since we did not agree to your request, you left us negative reviews. Please note that we have never had any issues with the colors of our products in the photos. However, depending on the device or screen brightness, products may appear slightly darker or lighter. The second item that you purchased was a Valentino Rockstud Wristlet in a color Poudre. The color was clearly stated in the product description. This is a classic Valentino color - dark neutral nude. We sold dozens of these wristlets and no one had any issues with the color. We understand that you "wanted a light nude/ beige bag", but nowhere in the photos on our website this wristlet looks light nude/beige. Regarding the attitude - you left us a 1-star review when you assumed that we didn't reply to your demanding email within less than 24 hours. You also stated that "All their colors on website are not representative of actual products." Have you seen all of our products?! Thank you for your understanding. Sincerely, Modecraze Customer Care