LeeLee
Love your cloths
Love your cloths. But not your return policy. I had to purchase $200 or more to get free shipping. Or whatever the amount was. But, then needed to exchange sizes. That was possible. So I had to return some stuff. Pay $25 for shipping to return and then pay shipping again to re-purchase. That did not make me happy….Where is the reward? Or appreciation in this?
Response from Moda XpressNov 7, 2025
Hello LeeLee, Thank you so much for sharing your feedback with us. We’re very sorry to hear about your experience with the return and exchange process. Your feedback is very important to us, and we’ve shared your comments with our team as we continue to review and improve our policies to make them more customer-friendly. In the meantime, we recommend subscribing to our newsletter — we often share free shipping or discount promotions that can help offset these costs on future orders. We truly value your loyalty and appreciate you taking the time to let us know about your experience. Thank you