MobyTripReviews of mobytrip.com

I was double charged for a room contacted customer service said I would get refunded that was over 3 weeks ago I'm not got refunded I'm not got a response to my last contact with them for over a week this is very poor customer service of something that happened at no fault of mine that said don't ever use this site again I will not

Got ripped off. The site would not give me confirmation for my room I had booked. I booked my room on another site. An hour later I got an email that said I had a room. When I had canceled it because it said free cancellation. Went to my bank app and found out that they had charged me. I sent emails with no reply this site is a total rip off. They take your money. I do not recommend by no means using this site they have no customer service and charge you for something that you don't get it's despicable. This was my first time using it and my last book on any other site but this one because they will rip you off.

This site is an absolute bait and switch operation. I was quoted one price for my hotel room; got a confirmation with no price on it at all. At check out the hotel gave me the total for all 4 nights and I was charged substantially more. Upon asking Mobytrip they sent me an invoice which had different rates on each night of my stay. They promised to get back to me in 2 business days a month ago. Still no word. DO NOT use this site; completely a scam.

I wish i could give zero stars they advertise a price, then jack it up with fees and say its nonrefundable no one to talk to...i accidentally reserved it for the next day then i try and cancel but they keep the money even though i never stayed there...dont use i will have to dispute and I will report to bbb

Do not use these guys!!!!!!!!!!!!!!!!!!!! Total rip off! Was charged by them and then charged by hotel! Hotel didn’t even have my reservation or payment from them in the system. (I did not cancel and I did not miss my check in, literally was at the hotel at 5pm) There’s no way to get a hold of these guys to get your money back! They take it and run! They create your “non refundable” transaction as soon as you hit submit payment and then never book the room for you. Big time Scammers please be AWARE!!!!! Make it even worse the hotel rate was cheaper then what they charged me..smh

I made a reservation. Accidentally did it for the day after. Called the hotel the hotel said the third party booking being Moby trip needed to make the change. Jumped threw hoops trying to get a customer service person from this Moby trip finally I got an email ticket and was told they can't make the change and to call the hotel. I DO NOT SUGGEST BOOKING WITH THIS COMOANY! IM ALSO FILLING WITH THE BBB

I did my usual search for hotels near me at the time and that generally gives me a list of hotel websites and their prices. Mobytrip was the cheapest at $99. I made the transaction. Got to the hotel and they said it wasn’t paid for yet so I paid it. When looking at my bank account I saw mobytrip charged me $145 and some change and did nothing for me. I saw a $145 no-show/cancellation fee on their “website” which doesn’t allow you to reach any kind of support or customer service representative. I didn’t cancel or do a no-show.

When I made the payment the page got all white and I didn’t receive any confirmation number, but they still charging me. I waited hours and contacted the hotel and they don’t have my reservation. I did a new reservation with a trusted website and when I checked in it is still not showing any reservation. Through this website. Update; got my money back after being pending.