Mobile Max Car AudioReviews of mobilemaxcaraudio.com

Response from Mobile Max Car AudioMar 20, 2024

Oscar, this is a very deceitful review. We take pride in our customer service and helping customers. The truth behind this review is that Oscar bought a subwoofer and amplifier from us but was not happy with the end result so he wanted to return used installed items. Then when we refused he looked for a platform to leave a bad review. To others reading this review, this review is regarding the five channel amplifier designed for the 2009 to 2013 Honda Accord. It is made by MB Quart and we create a custom harness and tune the amp so all you have to do is plug it in and enjoy. We create the harness in house and we do the crimping, soldering and zip-tying. Oscar originally reached out because when he went to install the amplifier the volume would fade from speaker to speaker. He sent us a video showing the problem. He had identified the harness that was causing the problem. The 28 pin connector in our harness. We offered him another harness in case the pins were bent or something else was wrong. We asked that before we sent a replacement that he send pictures of the pins so we could see if they were bent. In the pictures he provided no pins were bent. Some were crooked but none were bent to the point that they would not go into the other side of the connector. We informed Oscar to massage the connectors together until he heard a click and that should take care of the issue. We never heard back from Oscar if this fixed the issue or if he needed a new harness. We assumed Oscar fixed the issue because he then in his own words said "yeah doesn't work". We asked "what do you mean it doesn't turn on? " to which he replied "my factory amp does the same thing" , "it sounds the same". We informed him that this amp isn't advertised as a crazy loud amp. But that people do notice a difference specially with the bass. He then admitted to playing around with the gains but not getting the result he wanted. So at this point we assumed he must have fixed the issue to be able to test that amp and adjust what he wanted. We don't take returns on used items specially after you mess with the amplifier gains. If he was trying to achieve a certain volume who knows what kind of damage he could have done to the amplifier that is not visible. After this he wanted to return the amplifier to us. It is clearly a used amplifier at this point. We don't accept returns on used items. Even "if you just plugged it in once to test it". It is considered used the next person will not pay full price for something that "was just plugged in by a stranger for a few minutes". Oscar, we are still willing to work with you to help you get the amplifier working the right way if it's not working correctly. To others reading this review, we will always help our customers but we don't accept returns on used items. We are a small company and every dollar counts so we can't accept all returns like an amazon can. If you are looking for more feedback about our company checkout the over 400 5 star reviews we have or the comments in our youtube videos.

Response from Mobile Max Car AudioApr 12, 2024

To anyone reading this review Raekwon plugged the harness into the wrong spot and assumed he got the wrong harness. He didn't reach out to us or check the instructions on our website to verify where the harness connects he instead just came online and left a bad review. We reached out to him privately and explained that he did receive the correct item and that he had just plugged it into the wrong spot. He confirmed he did not realize where this harness plugged into. After he was shown the correct location he was able to use it. We asked him to update his review but it looks like he never got around to it. We do not deserve this one star review.

Response from Mobile Max Car AudioApr 12, 2024

Yes Mario we did send the wrong dash kit and we apologize. We also reached out to Mario privately and apologized but he never answered us. We understand this one star review because its frustrating to order something try to install it and then realize you got sent the wrong item. To others reading this review, If we send you the wrong stuff we will always take care of you and get the correct items in your hands just reach out to us.

Response from Mobile Max Car AudioApr 12, 2024

Bradley, we reached out to you to try and troubleshoot the issue you were having but we never heard back. According to Bradley he was planning to install Audison AV6.5’s. We don't think he realized but regardless of what spacer he used he was going to have to cut the door cavity of his TSX to fit them. Our spacers would have not worked for his application. We don't deserve a one star review because you didn't properly measure or plan your installation. To anyone reading this review we have sold thousands of speaker adapters at this point and they work great and fit plenty of speakers. If you are wondering if they will fit your particular speakers check the fitment diagram on our website.

Response from Mobile Max Car AudioFeb 5, 2022

To our ex customer. We have refunded your purchase. To anyone reading this review. This customer is lying he was not sent the wrong stuff. He ordered a wiring harness for a DDX712. We send a wiring harness for the DDX712. The wiring harness, dash kit and steering wheel controls all plugged in and worked we verified with the customer via IG video chat. The customer reported he had no audio we asked were the rcas had been plugged into they did not plug them in. The radio they bought used was incomplete and mising parts needed. We then informed them they had to buy those parts that they were missing to complete the installation. This was an installer error and not a fault on our part we explained to the customer and he understood but was not happy with his experience although it was his own fault. You can't make everyone happy but we didn't earn this one star review.

Response from Mobile Max Car AudioDec 29, 2020

Joshua, we called, texted and emailed you but never received a reply. We wanted to personally apologize and offer you a refund/replacement. This review was written on Dec 14th, 2020 and your order was placed on December 8th, 2020. Your order was shipped on December 9th. The post office then has taken over 21 days to deliver your package which is ridiculous as of now it still does not show delivered. The pandemic and then the holiday surge has really impacted there performance and that is why your package is so delayed. I hope you are well and healthy and that this package delay is the worst you are experiencing. We have to be a little understanding of the post office but 21 days is a little much so we understand your 1 star review. Please get back to us when you can so we can setup a game plan on how to get the product into your hands as soon as possible. Happy Holidays.

Response from Mobile Max Car AudioMar 19, 2020

Brad, We are sorry you are having difficulty with your harness. We would gladly troubleshoot the issue with you as we have with dozens of customers via phone or Skype call. Due to the current status of the world we aren't fully staffed and might have missed your phone call if you did already call. If you would like to schedule a call please reach out via email so we can coordinate. We would like to offer you a full refund as our products aren't a waste of money they have proved very valuable to multiple customers like our reviews show. We have saved dozens of customers thousands of dollars in installation fees along with frustration. Please reach out via email so we can process your refund and good luck with the install 👍.