Lauren
Mmarine is great, but delivery is terrible
Mmarine has been absolutely wonderful to work with, but the delivery company they use was the worst I’ve ever experienced. They claimed they couldn’t get ahold of me, yet I did not ever receive a phone call, voicemail, text, or email. When I contacted Mmarine, they would help immediately and always answered. The 4 stars is only given due to the delivery company, which took multiple days to finally deliver my product. I waited at my house three separate days from 9-3 as directed and still received my purchase at 3:45 on the third day’s attempt. When the truck arrived, the delivery person would not drive the truck to my house (staying at the top of a hill about 50 feet away) and wouldn’t even drop down the truck’s lift, which I needed as I had to carry a fridge out of a large truck. I do not blame Mmarine for this terrible service, although for their sake I do hope they choose a better delivery company in the future as it hurts their business. Looking forward to finally having my new fridge.
Response from MMarine Online IncJul 15, 2020
Lauren, we greatly appreciate you taking the time to provide us with your feedback and are pleased to hear that you value our efforts towards ensuring your satisfaction. Although we were able to alter your shipping address to better suit your needs, it disappoints us to hear that your experience with the shipping company was less than ideal. As a result, we have since been in contact with the shipping company hoping that in turn, our level of expectations will be considered throughout their future MMARINE deliveries. Thank you again for sharing your experience Lauren, we value your opinion and hope you are enjoying your new fridge!