MMarine Online IncReviews of mmarineonline.com

Response from MMarine Online IncDec 3, 2024

Dear Melody, Thank you for taking the time to share your experience. We’re glad to hear you were satisfied with our service and prompt shipping. However, we’re sorry to learn that the replacement part did not meet your expectations. We strive to provide detailed product descriptions to assist customers in selecting the correct items. However, we understand that questions can arise, and our team is always available to help with recommendations or guidance to ensure the best fit for your needs. Should you wish to explore alternative solutions or verify compatibility in the future, please don’t hesitate to reach out to our team. We're here to ensure a smooth and satisfactory experience.

Response from MMarine Online IncJun 13, 2024

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with our communication. This is not the level of service we strive to provide. We're currently reviewing our processes to ensure that all customer inquiries and call-back requests are handled promptly. Your experience is important to us, and we are committed to making the necessary improvements. We appreciate your business and hope to serve you better in the future.

Response from MMarine Online IncNov 19, 2023

Hello Christine, thank you for your feedback. We apologize for the delay in verifying the part you required as we were awaiting confirmation of the correct part per the manufacturer. As a testament to our transparency, the restocking fee in association to your order has been waived due to our delay in communication. Please kindly refer to the text message we sent regarding the return details. Should you have any further questions or require any further assistance, we’re available 24/7.

Response from MMarine Online IncOct 4, 2023

Hello Nancy, thank you for your feedback. As outlined on our website all returns are subject to a 25% restocking fee. If you have any further questions, please don’t hesitate to reach out to our customer support team.

Response from MMarine Online IncJun 1, 2023

Thank you for your feedback, Fergy. We’re sorry that you were disappointed with the Ecoxgear TW90 Series Ear Buds. We hope to be of further assistance to you again in the near future for your boating essentials and on the water needs. If there’s anything else we can do for you, please let us know anytime!

Response from MMarine Online IncJul 26, 2021

Hello Tamir, Thank you for your feedback. Our order confirmation emails are instantly generated by our system upon a successfully placed order- often times with new or unrecognized email addresses, these emails have the potential to end up in junk mail. Although we don't have any control over the shipping carrier and the route in which your package travels, we have since followed up with the carrier to confirm the delivery details to be accurate. We appreciate and value your feedback Tamir, we look forward to being of assistance to you in the near future.

Response from MMarine Online IncMay 11, 2021

Hello Kristie, Thank you for your positive feedback of your experience with us here at MMarine Online. Although we have no control over the shipping company and how they carry out their deliveries, it disappoints us to hear that your experience was less than ideal. As a result, we have since been in contact with the freight company hoping that in turn, our level of expectations will be considered throughout their future MMarine deliveries. We hope you'll give us another shot at improving your overall MMarine experience, we look forward to your next visit with us.

Response from MMarine Online IncFeb 4, 2021

Hello Keith, Thank you for your positive feedback of your experience with us here at MMarine Online. Although we have no control over the shipping company and how they carry out their deliveries, it disappoints us to hear that your experience with USPS was less than ideal. We hope you'll give us another shot at improving your overall MMarine experience, we look forward to your next visit with us.