MLV Transportation LLCReviews of mlvtransportation.net

Very pleasant, very professional good packing taken their time for everything to be packed correctly in very particular about everything to protect my belongings. I really appreciate their hard work.👍

They were fast and didn't complain too much about the stairs. They did break a lamp and gouged some paint on a door.

My name is Marvin Mendez, and I want to express my satisfaction with my move; the guys were very professional and courteous. They protected all my furniture and photographs with special care.

We had them move a few things from Missouri to Illinois recently. Everyone was very friendly, nice, and accommodating. They also handled our things with care. We had some glitches with communication with the drivers in terms of letting us know changes in pick up and delivery times, but the main customer service line was great helping us with this. I would consider using them again.

Between MVL, A and B & Roadway avoid using all of them if at all possible. I was over charged according to my paperwork that I received by all three companies. A And B admitted to mishandling paperwork and then Shazam they say I wasn’t overcharged. I call shenanigans on that. To go along with being overcharged after asking Roadway if there were going to be any hidden charges and being told no I get hit with all kinds of hidden charges. That wasn’t the end of it. After handing off my stuff a couple of different times and it arrives at my new residence in Texas I am missing some of my stuff. I spoke with A and B about my missing stuff and crickets. Not only was I missing stuff a number of my moving tubs had cracks in the lids from mishandling/stacking. The final straw was MVL leaving behind all of packing moving trash. This is not a good look for all three companies Roadway, A and B and MVL. I wouldn’t recommend any of these companies.

This moving company is awful! They lost my bookcase & numerous items of mine were broken. Lamps, end table, picture frame, Harley Davidson mug, bull skull, wine glass. I felt so angry & disrespected. They gave me 2 fans that weren't mine. These things some of which can never be replaced. I am disgusted as they will not help you get reimbursed. I tried to file a complaint & was basically told it's useless. MOVERS BEWARE OF THIS COMPANY. Plus, made me pay an extra 100.00 when they delivered & wasn't going to wright it on the bill of lading, was going to pocket the cash. DISGUSTING!!!!

BEWARE THIS COMPANY WILL TRY TO RIP YOU OFF!!!! Before booking, I reviewed the company’s cancellation policy, which clearly states that deposits are fully refundable if the customer cancels in writing at least three days before the scheduled pickup date. My pickup was scheduled for July 18, and I submitted my cancellation in writing on July 10—eight days before the move. Despite following the written policy, I was told by a company representative that they actually require seven business days’ notice to receive a refund. That requirement does not appear anywhere in the cancellation policy I agreed to. When I pointed out the discrepancy, rather than honoring the written agreement, I was told they do “so much work on the back end” and that everyone is subject to the same rule. While I understand businesses have costs, customers should be able to rely on the terms of the contract they sign—not additional policies communicated only after they request a refund. I spoke with Christian Gomez who made it seem like they were helping me and ended up trying to take advantage. My issue isn’t that my plans changed. It’s that the company refused to honor its own written cancellation policy. I encourage anyone considering this company to carefully review all terms in writing and obtain clarification on any cancellation policies before paying a deposit.

The guys who moved our furniture into the truck were fabulous. That is the only reason MLV is getting a star at all. It is 2 weeks past “1st available delivery date” and I cannot get anyone to answer a phone. All I want is a follow up on approximate delivery date. No one told us about the optional Premium Guaranteed Service or I would have paid for it. What does it take to get in touch with someone, because your phone number doesn’t work, ever! I’ve tried at least a dozen times at different times of the day. You can’t even leave a message.