Ian S.
Responsible for bait and switch scam
Responsible for bait and switch scam. My initial quote was $3400. After putting about 1/3 of my belongings on the truck, and company returned and said I had “too much stuff,” despite already going through everything I owned and said my new quote was $19000. Then they wanted more money to cancel and take my belongings off the truck. I was forced to cancel my flight and drive the remainder across the country myself. Laughably malevolent scam. Upon researching the company they brokered me with, they have an F rating with the better business bureau, and there are 100s of reviews of the same bait and switch scam, including taking advantage of elderly people and those with disabilities/disabled children. It’s bewildering how they’re still in business and the owners aren’t in prison. Currently in the midst of suing all parties involved
Response from MLV Transportation LLCMay 31, 2026
At MLV Transportation, our pricing is based entirely on the information provided at the time of booking. In this case, the details shared were significantly below what was actually moved - when the actual volume of belongings far exceeds what was originally reported to us, the price difference will reflect that gap accordingly. The quote we provide is only as accurate as the information we receive. This is standard practice in the moving industry. We want to emphasize that our team never begins loading a truck without the customer first reviewing and signing an agreement. That signature is the customer's confirmation that they understood and accepted the terms before any work began. We stand firmly by that process and the documentation we have on file.