Major League Soccer LLCReviews of mlsstore.com

I saw a Galaxy hat for sale $3.99 I thought it’s my lucky day since I cannot afford the usual hats which cost $20-$30. But I was sent a raiders hat instead. I called customer service and was informed that the Galaxy hat was sold out. They issued me a refund and said that I can keep the raiders hat but in the end, it’s not what I wanted. It was my first and last purchase from MLS Store.

I guess I am just one more person to add to the list of unhappy customers. I ordered a jersey in a size large and when I received my product was packaged as a large but was in fact a medium. I called up to support and initially got a representative that while "Investigating" the issue ended up hanging up on me. I called back a second time and this time actually got the most helpful person I have ever spoken with at MLS Stores support. She apologized for all the issues, was able to locate another jersey in the size I wanted and ordered for me. She also sent me a shipping label to return the incorrect jersey. Fast forward to nearly a month later and I have yet to receive the correct size jersey. After looking online there appears to be no Larges available anywhere. I give a call back to MLS Store support and receive an agent that was in need of additional training. She put me on hold multiple times with ever even saying she was going to put me on hold. She processed a refund when I never asked for a refund. She eventually transferred me away to a voicemail again with out even telling me she would be transferring me. I go ahead and callback again and this time I receive a support agent that is pretty good. She looks through everything and tell me that basically there is no update or expected time frame of when my correct jersey would ship and since they don't have any idea of when it will ship that they will be processing my refund and expect the wrong sized jersey to be returned. So in the end I "may" get my money back but I am out the product that I ordered. As some one who manages a team of technical support agents, I can confidently say that MLS Store has the worse customer service I have ever dealt with.

Commande passé depuis presque 2 mois et marchandises jamais reçu

Wow MLS Store, you clearly have a customer problem by reading these reviews posted. I was curious if other customer's were as dissatisfied with your company as I was, and CLEARLY the answer is yes, you suck and should not be in business. I waited over a month for 2 t-shirts that I purchased from MLSstore.com and they never arrived. I had to open a PayPal investigation/dispute to get my money back. What a bunch of losers. WARNING to all MLS fans out there, DO NOT ORDER from this site, they will take your money and you will not get the product you ordered. What a disappointment!!

Please save yourself the aggravation and don't order from here. As others have, I ordered a jersey, I got an email from MLS that it was delivered. It wasn't. I contacted FedEx and they say with FedEx SmartShop, only the originating store can file a complaint. Meanwhile back at MLS Store, there's no way to contact anyone, emails are returned with a default "no one monitors this account," and there's never a "Fan Advocate" on duty through the (tee-hee) Customer Service Page to deal with issue. Abysmal customer service.

Terrible experience, ordered a Jersey in December 2020, still no sign of it, no way to contact customer service, all emails unanswered! Do not ever order from here !

MLS are crooks and basically con artists. They are a disgrace. I ordered item in November and they still haven’t arrived I can’t get hold of anyone and I’m going mad what others have written regarding bad reviews is spot on they are a disgrace and a bunch of criminals. The way I feel about them is nothing. DO NOT EVER EVER order from them they are a disgrace

Horrible customer service stupid machine answering questions My missing product and there’s no one to talk , The delivery company they using LS which I never hear said they never received the product MLS store blame LS and LS blame MLS STORE WHAT A JOKE NEVER AGAIN WILL DO BUSINESS WITH MLS STORE