Major League Soccer LLCReviews of mlsstore.com

Order started on april 9. 78 dollars for a T shirt and a Hat. Thats after I found a discount code online. By april 14 item was damaged and being returned to sender. Try the Chat on the website to get my money back. Even with all detailed tracking information available. MLS store wont return until they get the product back. The ups site says : Our representatives can’t start an investigation for a package delivered by the postal service. One month later they still have my money way overpaid. And Neither the store or the shipper is accepting responsibility.

I tried to order a jersey at Christmas, the company waited 2 weeks to tell me they canceled the order due to no product. The next time I ordered a jersey I decided to change the number on the back within 24 hours of me ordering it, and that was a debacle. I thought I had to cancel the order to reorder it the right way, so after I had reordered the correct jersey. I was later informed that I couldn't cancel the first order because it was a custom order. Now I have spent about $250 for basically 2 of the same jerseys. They need a customer service rep that is available on the phone, and not the automated chat lines. The chatbot said I'd hear from someone within the next 4 days, but I haven't heard from anyone yet. I'd like a refund in return for 1 of the jerseys.

I would give a 0 if possible. I ordered a shirt, the sale price was removed once I put in my cc info. I immediately cancelled and it said it would take 2-7 days to get the refund.

Non-existent support after you place an order. If your issue does not fit their cookie cutter AI chat bot, you’re screwed with no recourse, resolutions, refunds. NOTHING. Garbage company.

Horrible customer service stupid machine answering questions I had to return and buy a bigger size, got the new order because I had to pay for it but it’s been over 45 days and they haven’t returned my money yet. This was my last time buying anything here.

Do not purchase anything from this site and do not forget to read the fine print. Customer service is inefficient. It took over 40 minutes for a representative to tell me an item was not eligible for return. When purchasing the advertising on the product hooked me in but the items sent were not what I thought I ordered. Lesson learned to read the fine print and never do business with this company again

Utter garbage site. Don’t deliver (last order lost in transit) and don’t have any customer service beyond chat bots. Avoid like the plague.

Supposed to receive order next day but they use some service called Roadie who never brought it 4 days later, and contacting them about it was a serious hassle. I called MLS Store and they said sorry, all systems are down so maybe call back some other time. Gee, thanks.