mjarsenal.comReviews of mjarsenal.com

Bought the $150 mystery box. Contained $130 retail worth of stuff. Unresponsive customer support. Finally got through. No resolution. This is what they intended to do.

Reached out to cancel an order a minute after it was mistakenly placed. Support promptly responded telling me they would escalate to a team member to “reach out to me shortly to get everything taken care of”. No response, no communication for a week. Tried their phone number as well, but got hung up on many times, or left on voicemail. Finally I contacted from a different email, stating my case with my order number, and got another prompt reply empathizing with my frustration and a not-so-reassuring message of “don’t worry, we are escalating this to get it all taken care of and someone will reach out shortly!” Somehow they could not locate my order with the number provided. And now it has been an entire day with nobody reaching out. What a surprise. I am never dealing with this company again.

Ordered but they sent me an email that seemed scammy wanting a picture of my credit card and drivers license. I'm not dumb enough to send that via an email to a total stranger. I'm 56 years old blind 🦯 on dialysis people try to scam me all the time.

I'm got my first mini rig. It's the Apollo 7 in tall I got a few extras with it but the splash card in it sweet If you don't get a mouth full water. The shipping was way ahead of time by almost a week and they answer all your questions that you have.great company.happy smokin

What a poor company. If your glass arrives broken good luck (unless you purchased the insurance)you won’t get another as they don’t do returns. What a hassle to have to file an insurance claim. How do I know this. I just got the terp sluper and it arrived broken. Emailed customer support never got a reply. So I call in wait about 20 mins lady gets on the phone basically telling that since I purchased the Insurance that I would just use that. No option for a replacement or return! So unless you like giving your money away stay away from this scam company. Just google search the company for shipping and customer service problems. You will find a lot of people with the same problem if your glass arrives broken you just out of luck and your money!

Rig came broken and one of the nails was chipped. When i emailed them, they took thier sweet time to respond and send me to submit a claim at 3rd party and to this day have gotten nothing. They ripped me with over $100 andf I got broken stuff. I emailed them multiple time and radio silence. Horrible company and never ever buying from them and making sure no one does!

Product is advertised, but shipping is not beware. Got USPS prioritized shipping, and it got sent through FedEx. Reached out, they claimed that shipping would still get there at the delivery date, it did not. Faulty advertising on delivery, stick with free delivery if you are buying here. Good products, horrible customer service. I reached out multiple times.

The worst customer service I have ever recieved I ordered an infiniti rig which is good but upgraded to the full weld premium banger which didn't fit so I got a replacement from a reseller which also didn't fit I sent proof in a video of said problem but they now want more info which will not add to the evidence I have shown and are not replacing the rig or giving Me a new banger stay away at all costs company is a joke pay for premium and it dosent fit.