mjarsenal.comReviews of mjarsenal.com

These people have the WORST customer service. Received an email saying item shipped on 9/9, us mail shows they didn’t receive item until 9/16, today is 9/25 and item is still lost in mail somewhere. Customer service will tell you the item ships and that us mail doesn’t update. HORRIBLE company. I’m a little worried about the product I receive.

Horrible, horrible, horrible customer service they will straight up lie to you and tell you what you want to hear. Their shipping is a complete joke it’s 50/50 if you’ll actually get your product and if you do it very well may be broken as they ship through usps and good luck trying to get ur money back scam company.

Updated 4/4/26: The company has since refunded me for both of the manufacturing defective products I received. Still, Buyer Beware. It will be a long road and many emails/videos to get refunded if received a defective or broken item. OG: Purchased two gravity bongs. Both had stems on the bowl that were too small and it didn work. Needed electrical tape to create suction. I asked for a refund. They refused. Wanted to send a new product. Their products proved defective so I wanted my funds back. They have now ghosted me. Poor products and even worse customer service.

I ordered something and the order went through. Then I get a message saying that they had to cancel order because suspected fraud,but they took my money $62! Now they are holding my money hostage saying that they can't put it back on my card. They keep telling me to talk to my bank and they can't do anything.I talked to my bank and they told me that they can put it back on card!! MJArsenal has Amazing products but they are theives and have very poor business ethics. I suggest buying from a store. Me personally I changed products, I refuse to give them anymore of my money regardless of how good their products are...

Bought the $150 mystery box. Contained $130 retail worth of stuff. Unresponsive customer support. Finally got through. No resolution. This is what they intended to do.

Reached out to cancel an order a minute after it was mistakenly placed. Support promptly responded telling me they would escalate to a team member to “reach out to me shortly to get everything taken care of”. No response, no communication for a week. Tried their phone number as well, but got hung up on many times, or left on voicemail. Finally I contacted from a different email, stating my case with my order number, and got another prompt reply empathizing with my frustration and a not-so-reassuring message of “don’t worry, we are escalating this to get it all taken care of and someone will reach out shortly!” Somehow they could not locate my order with the number provided. And now it has been an entire day with nobody reaching out. What a surprise. I am never dealing with this company again.

Ordered but they sent me an email that seemed scammy wanting a picture of my credit card and drivers license. I'm not dumb enough to send that via an email to a total stranger. I'm 56 years old blind 🦯 on dialysis people try to scam me all the time.

What a poor company. If your glass arrives broken good luck (unless you purchased the insurance)you won’t get another as they don’t do returns. What a hassle to have to file an insurance claim. How do I know this. I just got the terp sluper and it arrived broken. Emailed customer support never got a reply. So I call in wait about 20 mins lady gets on the phone basically telling that since I purchased the Insurance that I would just use that. No option for a replacement or return! So unless you like giving your money away stay away from this scam company. Just google search the company for shipping and customer service problems. You will find a lot of people with the same problem if your glass arrives broken you just out of luck and your money!