Mitek SystemsReviews of miteksystems.com

If you want to waste your time with uploading completely clear docs many times, then they will have no shame to use you as Guinea pig, as they likely will leak your information just like they cannot obtain your information. They must have paid a tech student to develop their system. Now I have to waste time making sure they delete my account, as something is off.

Documents rejected due to “name mismatch”… whose name? Which name? First, second, last? Well. Apparently last name. Mitek cannot decipher last names from official documents requested by NatWest so it became an infinite problem loop, with NatWest identifying the problem as “your last name is wrong” I tried to find common sense in the bank and to explain to them that I am not changing my last name on my son’s birth certificate so that Mitek would approve my documents. Sadly the few humans I found to appeal my case who saw sense and reason could do nothing in their system. Case agents were powerless against Mitek. Avoid NatWest.

Absolute joke of a company. Got sent on the merry-go-round of ; send photo id/rejected photo id until I could no longer use my drivers license as a valid form of id, locking me completely out of proving who I am for my insurance provider. Avoid AA insurance and any other company using this pos bot app unless you like fairground rides.

Utterly useless service. Virgin Money use this for ID checks and they are totally inept. The web-based link they send initially accepts and verifies any photo, but two days later you are asked to do the process again. There is no way to look at the photo you have taken, which could ensure it is well-framed and clear. Virgin say I cannot just send them photos of my ID directly to avoid the Mitek merry-go-round with days wasted days messing customers about. If you are a software buyer for a big company looking for an ID solution... avoid these inept clowns.

Very disappointing experience. I submitted my driving licence three times and each attempt failed without a clear explanation. This has been a waste of time and I have decided not to proceed with my application to the bank.

Frustrating and intensely annoying. Completed the process but received an email saying I was now overdue, checked in to find a message saying I'd done everything. Texts and emails arriving with highly annoying regularity chasing up completion. If something's wrong, bloody ring me and explain, because I've given up!

I am dying of MND and am critically diabled. Because of this and doctor's orders / not able to get travel insurance, my driver's license and passport have expired. Mitek have refused to accept the only photo ID I have now, my Blue Card Parking Permit - don't laugh, that's all I have, it is a legal photo ID - I hope you never get MND and suffer such abject unlawful discrimination.

have wasted so much time on this. It took me 10 minutes waiting for this app to decide I was just the right balance between too close and too far from my camera. Infuriating. Next, I provide drivers license, but it wants ANOTHER proof of address. But of course the only proof of address that is accepted must be a paper bill. Who gets paper bills these days? And it's on my driving license! I have wasted 2-3 hours and still can't get verified. And then, as if deliberately designed to annoy me, the system sends an email AND a text, neither of which I can reply to.