Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

Ordered a hat to canada. Hat didn't match picture. Customer service is atrocious. Didn't answer any of my questions told me to open a return. Ridiculous. The images of hats on their site do not match what you get. Photos are most likely computer simulated so what you get looks very different. Crap company. Better to buy counterfeit from china.

Avoid buying from this company. Completely unresponsive customer service and refusal to refund money even after they approve the return. Details of complaint filed with the BBB below. Purchase made on 12/18. Product delivered on 12/22. Wrong size. Email sent to Mitchell and Ness customer service to receive return merchandise authorization on 12/22. No response. Follow up email sent on 12/30. Response finally received on 1/4 with a return merchandise authorization number. Product shipped at my expense to Mitchell and Ness on 1/12 with receipt by Mitchell and Ness confirmed by Fed Ex on 1/18/22. No contact from Mitchell and Ness. Follow up email sent on 1/29/22. No response. Follow up email sent on 2/8/22. No response. Refund of $87.50 is due. A complete lack of communication regarding this issue. Worst customer service experience in a long time. Thank you for your assistance in this matter.

After returning my order, I never received a refund. I followed all the instructions. Over a month later I filed a claim with PayPal and they temporally credited me. However over 2 months later, M&N charged me again! They have THE WORST customer service ever because there is NO customer service! Its impossible to get ahold of anyone. All emails go unanswered. It's absolutely hopeless. You want good customer service? Shop at Nike instead. You'll get a refund in less than a day! Never EVER order from the M&N website!

This company is a joke. I returned my items 10 business days ago and still have t received a refund. I’ve emailed them everyday without a response bc you can’t call. It says during COVID Philadelphia is shut down but the warehouse is in California. The actual products are getting cheaper quality every year. 10yrs ago the products were made of high quality but not anymore. Best bet is to find a original vintage Jersey not this crap and headache!

Mitchell and Ness has terrible customer service. At the time of my order/issue they were only open from 12:00-2:00 EST and after 3 attempts to contact them via phone, I finally got in touch with someone who constantly interrupted and made excuses for an issue that should have been easy to take care of. Emailing this company is also difficult as they take 4-5 days to respond- EVERY TIME. Please save yourself some trouble and a headache and do not order from Mitchell and Ness.

Must be a scam no one contacts you back when you have an order problem. I sent more than one request and all I got back was hope your issue was resolved. I never received my order and it showed tracking that it was returned to sender I have proof and can't get a refund or my order. This is a scam never order from them.

Great selection, great sales when they decide to do sitewide discounts. Customer service can stand to be better, but that's my only complaint. Items ship efficiently and no dirty items (material gets dirtier easier than you'd think).

Absolutely HORRIBLE. Placed and order 2 months ago and never received the items yet they took my money! Customer service is the worst and even after several emails sent, the issue still hasn’t been resolved. Beware of ordering from here.