MISSHA USReviews of misshaus.com

Great products but the shipping takes forever.

If I were to talk about Missha products, I'd defo give 5 outta 5 points. Can't say anything bad about quality or value for money. Have been using multiple lines of the facial products and I am totally satisfied. But if I am to talk about service, generally I'd say that it is good, except sales reps are being pushy to but more expensive products. Perhaps it is related to the reward system (more they sell, more they get as a sales %), but it pushes me away as I am a conscious customer.

I am very happy with Missha US customer service (and, as a matter of fact, global Missha). If I have any questions or complaints, they resolve them in a timely manner and make me feel good. With all that said, I am unhappy with their s....l....o...w...processing/shipping times. Last order example: Thursday 2/14 - order placed (according to the info on their website, it should have been processed on Friday) Tuesday 2/19 order was processed Friday 2/22 arrived at USPS Regional Origin Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER 2/27 Expected delivery This is their free VIP shipping.