MISSHA USReviews of misshaus.com

I can't really recommend that you order your products directly from Missha. It is taking Missha two weeks (13-14 days) to ship my order to me. I can order the exact same product from other sellers (even some who ship from South Korea) and receive the product I ordered overnight, or at the most 3-5 business days. I love Missha products, so I cannot disparage the brand on the quality of their products, because the quality and effectiveness are top notch, however, the shipping time is not clearly stated on the website. Missha does not actually provide customers with any shipping time frame at the time of checkout, and provides zero shipping time frame information after checkout. So Missha does not provide any sort of time frame for shipping when you purchase, and Missha does not offer shipping options to the customer during checkout either. Most people do not want to wait two to three weeks to receive a staple skin care product - most people need that product fairly quickly, especially if you are running out. If I am able to purchase from other Korean sellers, who ship from Korea, and receive that product via DHL in less than a week, why does it take two weeks to receive a DHL order from Missha? I really do recommend the products (Time Revolution is their best line), but I strongly recommend purchasing from another seller. I purchased a Time Revolution night ampoule from another seller (a major American website) and received it overnight, and it is authentic and identical to the product that is taking two weeks to arrive from Missha. I ordered on Feb 17th and it is now Feb 28th and I still have not received the product I ordered. Tracking shows that the product should arrive between Feb 29th and March 1st. That is half a month, which is way too long without notice at the time of purchase. You must inform customers that their product may take two to three weeks to arrive at the time of checkout to avoid these bad or mediocre reviews. That is your responsibility as a business. Communicate with your customers, and the 1, 2 and 3 star reviews will stop coming in for your business.

Will not be purchasing Missha products again as I have learnt that they test their products on animals. Very cruel.

My review is more about their customer service than the products. I have only tried one of their products (SAFE BLOCK RX ZINC TONE UP SUN [ROSY BRIGHTENING] sunscreen for the face) and it did its job. But, the customer service or should I say, the lack of it, is the worst I have ever encountered. I emailed MISSHA the first time on March 9, 2022, about the product's expiration date. I emailed mymissha[at]beautynet.co.kr and they never replied. I gave up on that but now on January 7, 2023, I emailed them again. This time, I emailed all these different emails: misshaglobal[at]beautynet.co.kr, support[at]misshaus.zendesk.com, support[at]missha.zendesk.com, help[at]misshaus.com, info[at]misshame.com. The only email that replied to me (luckily in less than 10 minutes!) was info[at]misshame.com which is from MISSHA ME (Middle East, Dubai) Facebook page (not surprised they take care of their customers compared to others). The emails mymissha[at]beautynet.co.kr and misshaglobal[at]beautynet.co.kr are from their Korean website or Facebook page. The emails support[at]misshaus.zendesk.com and support[at]missha.zendesk.com are both from the SAME website (MISSHA US) but on different pages. On misshaus[dot]com/pages/contact-us they tell you to email support[at]misshaus.zendesk.com and on misshaus[dot]com/pages/faq they tell you to email support[at]missha.zendesk.com. The American MISSHA also has a THIRD email address which is help[at]misshaus.com that you can find on their Facebook page. WHY SO MANY DIFFERENT EMAIL ADDRESSES?! If emailing them doesn't work for you, you can always try to message them via Facebook Messenger. All countries (and many others) have their own Facebook pages. The only companies that emailed back to me were MISSHA Dubai and eventually MISSHA US (support[at]missha.zendesk.com). The latter didn’t even know they were selling the product mentioned above.