mishimoto.comReviews of mishimoto.com

Ordered the HD cooling bundle (aluminum radiator, thermostats, hoses, top support bar, 2k+), the transmission cooler $492, and the intercooler $1k, for my 2008 F350 6.4 diesel. Every finned cooling part arrived with shop damage or was a return resold as new instead of open box. The transmission cooler was the wrong one and took 2 weeks of bring ignored to get the correct part shipped. Each kit arrived with incorrect or missing hardware; an example is the trans cooler which has random bolts you don't need, no solution for actually securing it to the radiator (radiator mounts are not threaded, no self locking nuts or clip on nuts which won't work in the right mount anyway because it's thicker than the left.). No instructions in the boxes, the web site says to look under the individual parts for download-able pdf but not all of them have them. The ones they do have are poorly written such as for the trans cooler which shows the bracket marked with an R mounted on both sides in 2 pics. Customer service requests are ignored or replies are flippant, indecipherable, or irrelevant because they didn't read the ticket. Never again.

They claim to have a LIFETIME WARRANTY! Apparently it is only a statement NOT a fact. After a multitude of emails, answering every question with photos, copies of receipts and serial numbers, crickets. What am I looking for? A stupid radiator cap that is made by them to fit the $350 radiator I bought from them that is defective. Good radiator. Very disappointing Lifetime Warranty because it's a lie.

I've ordered an Charge Pipe Kit for my BMW but it came incomplete (just a simple C-CLIP was missing). After making a warranty claim the support team (Crystal Stanton...) handled everything exemplary and sorted everything out.

My order #1045261875. I ordered a radiator for an FJ Cruiser, but initially received the wrong item. However, after contacting customer support, I received the correct item. I was very satisfied with the support provided. Therefore, I can recommend this store and their products.

I should have listened to the horror stories online and now I understand why they are known as Sh!timoto. After ordering a simple replacement part, I was sent the wrong item three times. After a month of their incompetence, I requested a refund, since it did not seem like I was ever going to actually get the part I ordered. Sh!timoto stated that I would receive it in 3-5 days, but if you ever received a refund, it usually takes just a couple days to process. It has now been 8 days since I was promised a refund, and to no surprise, I have not received that. I had the misfortune of dealing with shady businesses before, and I am sure their intention was to hope I did not check if the refund was sent, so they could keep my money without actually giving me my order. I recommend anyone to do your research and look for alternative option over this crooked company.

Wrong item sent. Their fault. Emailed their customer svc. They make you pay return for their error! sucks I'll never buy from them again. I do not recommend using them.

I’ve had nothing but good service from Mishimoto. I did have a fan controller go bad, and a radiator crack because of it. They replaced both no hassle. The radiator was 560 bucks and they sent out a replacement no worries. I will 100% buy from them again. I have an LS swap project coming up, it’s getting a full Mishimoto setup.

Mishimoto products are the best customer service sales Jarod & Scott we're awsome they know their products very well the radiator fit perfect amazing ppl we will b buying more stuff from them for sure.