David
No customer support whatsoever.
No customer support whatsoever. I've been using this site on an almost daily basis for over 4 years, back when it was just realtimeboard. 'In those days' you'd send a message and get a response within hours - at that point it really felt like the end user actually mattered to the company. Unfortunately that's changed completely. I'm a teacher and have been using the platform for my private tuition since 2018. I created boards, invited the student to it, they could interact with the board (writing, moving things and drawing when needed) at any time. About a week ago, the entire model has changed - purely as a moneymaking exercise, and with no thought for the diverse range of users that this platform has. The priority is now clearly large companies or small companies with more money than sense (given the exorbitant pricing models). I understand a company needs to grow, but that should never be at the expense of losing faithful users like myself. To make matters worse, I've also not received a single message or email to even acknowledge my efforts to contact the company for support. This site should have 4+ stars, and I was honestly expecting to be one of the few to have negative things to say about such a fantastic platform (which for me has always worked well in the past), but it's now clear that I, just like all those other users here, have been left behind - and feel that way too. 'Take care of your customers and your ratings will take care of themselves'... or something like that.