Your home is where you spend a great deal of time, winding down and making memories.Let us help you in making it more comfortable without breaking the bank!We're committed to bringing you decor that resonates with your personal style and brings a sense of warmth and joy to your everyday life.
Miravique (miravique.com) has 68 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
miravique.com
Website
miravique.com
Category
Malls & Marketplaces
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible customer service it’s been months and they’re not answering me for a return!!!!!
Response from MiraviqueMar 14, 2025
Hi Savanah,
We’re truly disheartened to see this review, especially since we processed your refund on February 26th, a day before you posted this. Additionally, our team has responded to all your emails, ensuring we addressed your concerns as promptly as possible.
We understand how frustrating delays can be, and we sincerely apologize if there was any miscommunication along the way. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best, Miravique Team
CR
chris R.
Please do not buy anything from them…
Please do not buy anything from them coming straight from China and if you don’t like it yes you could return it at your expense.. shipping it back to China. Bought a cheap clock horrible quality didn’t want it it cost 50$ wanted to ship it back it would cost me 65$ to ship it back from California. Contacted them and no response. Watch go ahead call them they would never answer any day anytime. Hopefully they see this.
Response from MiraviqueFeb 17, 2025
Hi Chris,
We sincerely apologize for any frustration you experienced with your order. Customer satisfaction is of the utmost importance to us, and we deeply regret any inconvenience caused.
Unfortunately, there was an issue with the Shopify refund system, which led to the initial refund not being processed. Please know that we were unaware of this issue until recently, but we have now resolved it and processed your refund via Paypal. We understand how frustrating this must have been and are truly sorry for the delay and confusion.
Thank you for bringing this to our attention, and again, we deeply apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
Miravique Customer Team
FB
Frustrated B.
Garbage products and service
Please do not order from this company! Cheap product, no customer service, a giant scam! I emailed back and forth I assume with an AI, the link they sent was nonexistent, then magically the next time they responded it appeared. Be prepared to be disappointed and annoyed!
Response from MiraviqueFeb 15, 2025
We're truly sorry that your experience with us has left you feeling frustrated. We strive to provide quality products and responsive customer service, so it's disappointing to hear that we didn’t meet your expectations.
Unfortunately, we can’t identify your order with the name “Frustrated Buyer,” but we’d love the chance to make things right. Please reach out to us via email so we can personally assist you. We assure you that our customer support team consists of real people who respond within 24 hours, Monday through Saturday.
Regarding the tracking link, we don’t remove links from third-party tracking services, so it may have been a browser or cookie issue. If you’re still having trouble, let us know, and we’ll be happy to guide you through the process.
We truly appreciate your patience and the opportunity to improve your experience. Looking forward to assisting you!
Best, Miravique Team
JB
Jane B.
No delivery and no refund
Did not deliver my item. Pretended to be helpful and sympathize when I asked for assistance, but in the end was no help at all. Showed my a photo of my package AT THE WRONG PLACE and said they had photo proof the item was delivered and therefore wouldn’t refund me. Had to dispute the charge thru my credit card company. Totally untrustworthy. Would not deal with again.
BE
Betty
If I could give zero I would
If I could give zero I would. December of 2024 I ordered a gift for my son. I never received the item but I did pay for it. There was alot of back & forth emails, I called twice with no return call. I simply asked for a refund since I never received item . They kept sending same email response with how sorry they were and could not refund my money but would resend item. I explained that I no longer need/want it since I already purchased a replacement gift. To date, January 29th, 2025 I still have not received it. By the way, the reason
that they gave for not receiving the item was due to incorrect zip code. With todays technology all they have to do is punch in the address and zip code will be supplied. Also, there is, so they say, a 14 day refund policy. So. If I ever receive it, I will be returning it for refund and will follow up on this review if received. But as far as today, I still have not received. I would NEVER recommend this company. There are so many reputable companies out there that I will give my business to in future.
Very telling that after posting my review, this company, Miravique has agreed to refund my money.
I'd like to address a few of the replied statements from Miravique to my post. It is my belief that there was a glitch in their system in regards to the zip codes entered. I know my zip code 11214 and my sons zip code, 11228. Interesting enough my sons zip was reflected in my address and my sons zip was totally different then what was typed in. Even when I received the first email in regards to delay of delivery i asked for a refund since I no longer needed the item. This went on from 12/26/24 thru 1/29/25. I even tried to put complaint thru Better Business Bureau but this company did not come up with the address and telephone number they list. It was my last attempt to address how frustrating dealing with them was thru this review. The last email from this company stated I will get my refund, time will tell. Again. I would never do business with them again.
As promised I did receive refund today.
Response from MiraviqueJan 30, 2025
Hi Betty,
We’re truly sorry for any frustration this situation has caused.
To clarify, your order was shipped to the exact address you entered at checkout.
We do not have any way of knowing if a zip code is incorrect when it’s provided by the customer.
The package was shipped and marked as out for delivery on December 30th, and you received emails updating you on every step of the process.
Additionally, there were two failed delivery attempts, and we also sent notifications regarding these. When you later reached out, we investigated and found that the zip code provided was incorrect, which caused the delivery issue.
Even though this was not an error on our end, we still went above and beyond by offering to send you a free replacement at our cost—something we wouldn’t typically be able to do.
However, as is standard with shipping carriers, we first needed to locate the wrongly delivered parcel or wait for the courier to return it to us before proceeding.
At the time, you agreed to this solution.
From your review, it now sounds like you no longer want the replacement. Since our goal is always to make things right for our customers, we will go ahead and issue you a refund instead. You will receive a confirmation once it’s processed.
Again, we’re very sorry for any inconvenience. We always appreciate feedback and strive to provide the best experience possible.
Best, Miravique Customer Service Team
RM
richard M.
Nodric style light fixture. Avoid this company
I order a light fixture on Nov 21 2024 paid via credit for the lamp and shipping. No communication at all from company at all for 2 months. I assumed I had been scam
Then randomly the light fixture showed up 2 months and 1 day from the date I ordered it. Shipping from some random address in New York. Packaging was subpar it's wonder the fixture works. Avoid this seller they are not what they appear to be
Response from MiraviqueJan 23, 2025
Hi Richard,
We're truly sorry to hear about your experience and completely understand your frustration. Your feedback is invaluable to us, and we take it seriously as it helps us improve our services and communication.
We sincerely apologize for the delay in both the shipment and the lack of updates. This is not the standard we aim to provide, and we’re reviewing the situation internally to prevent it from happening again. We also appreciate your comments regarding the packaging, and we’ll be sure to address this with our warehouse team.
If you encounter any issues with the light fixture or would like to discuss your experience further, please feel free to reach out. We’re here to help and ensure your concerns are resolved.
We would also appreciate it if you could continue the conversation with us via email so that we can provide the best possible resolution and make things right.
Best Regards,
The Miravique Team
AL
Allegra
Still waiting on something I ordered on…
Still waiting on something I ordered on Black Friday and it is now January- would like a full refund but who knows if that will be possible
Response from MiraviqueJan 8, 2025
Hi Allegra,
We’re sorry to hear about your frustration regarding your order.
Upon reviewing your case, we noticed that you first reached out to us less than 24 hours ago, and we’re deeply disappointed that we didn’t have the opportunity to respond to your email before this 1 -star review was posted...
Looking into your order, we can confirm there was a delivery attempt, but it was unsuccessful as the recipient was unreachable at the time.
We’re more than willing to assist you in resolving this issue—whether it’s ensuring the package is redelivered or arranging a refund if necessary.
We’d greatly appreciate if you could continue this conversation with us via email so we can address the matter promptly and provide the best resolution for you. We’re committed to making this right.
Thank you for your patience and understanding,
Miravique Customer Support Team
DH
Demetria H.
I ordered two lights over six weeks ago…
I ordered two lights over six weeks ago and according to tracking they are still in Los Angeles. I am posting a fraud complaint with my credit card. DO NOT ORDER FROM THIS COMPANY. I WOULD GIVE THEM A ZERO IF THIS CITE WOULD ALLOW ME. I’m sure they will answer here with apologies and how they need my name and order number. Trust me, they have it.
Response from MiraviqueJan 6, 2025
Hi Demetria,
I’m really sorry for the frustrating experience you’ve had with your order. You’re absolutely right—your order was shipped, but unfortunately, USPS lost it while it was in Los Angeles. While this was completely out of our hands, we absolutely understand this doesn’t change the result for you, and we know it’s still our responsibility to make things right.
We’ve already issued you a full refund on January 4th, and we’re continuing to investigate with USPS to figure out what went wrong.
We truly appreciate your patience, and we’re deeply sorry for the inconvenience this has caused. If there’s anything else we can do to help, please don’t hesitate to reach out.
Sincerely,
Miravique Customer Service Team
