Miravique Reviews | Read Customer Reviews of miravique.com

Miravique Reviews | Read Customer Reviews of miravique.com

Miravique reviews

Showing 38 reviews with 1 star · Clear filters

Consumer
Nov 7, 2025
Beware
Order MV468446. I ordered a glass pitcher which took weeks to arrive. When it finally did, it was so ridiculously packaged with a thin layer of small bubble wrap and in a soft envelope. Needless to say, it was shattered. Multiple attempts have been made to request and be granted a refund, but to no avail, per their website. Beware of this company. Kim Moore
Response from MiraviqueNov 7, 2025
Hi there, We’re sorry to hear about your experience. Unfortunately, we can’t locate any order under the anonymous name “Consumer.” We always issue a full refund or replacement for any item that arrives broken, but to assist you, we’ll need to identify your order. Please reach out to us directly at [email protected] with your order number and a photo of the damaged item, and we’ll take care of it right away. Thank you for your understanding.
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Grace W.
Nov 5, 2025
Had to fight for a refund through my…
Had to fight for a refund through my bank . Product came damaged , did not represent quality on website and only received responses from AI . Also , kept being told I needed to contact another provider and when I did that provided referred me back to Miravique. I think the whole website is a scam ! Don’t order
Response from MiraviqueNov 6, 2025
Hi Grace, we’ve carefully checked our records and haven’t found any prior communication from you. We’ve just sent you an email. Please check your inbox (and spam folder) so we can resolve this right away. We absolutely offer free refunds in cases like this and want to make things right for you. Could you please confirm who you previously contacted? It’s possible there’s been a mix-up or impersonation, as all our customer service is handled by real team members . We do not use AI bots. Thank you for giving us a chance to clarify this and assist you directly. — The Miravique Support Team
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Bradley D.
Oct 31, 2025
Buyers Beware
My expensive dish rack came damaged, with the base and a wire being cracked off and broken. After seeing the quality and how thin the wires are I decided that I didn't want the item replaced but wanted a full refund. I have had 10 e-mail exchanges with Miravique and they are saying they can’t give a full refund, but it went from an offer of 50 to 75 %. I am having to barter with them over a broken item. They stated, “We have reviewed your request, and while we do acknowledge the damage to the item, our current policy is to issue a 50% refund due to the extent of the damage being less than expected for a full refund.” What does that even mean? It is broken in 2 places! Very disappointing quality and customer service. I would not recommend purchasing from this company.
Response from MiraviqueNov 5, 2025
We’re truly sorry for the misunderstanding, Bradley. Based on the photos we received, the item appeared to have minor transport-related damage while remaining fully functional, so our team initially offered a 75% refund, which we believed was fair at the time. We now understand that you had already purchased a replacement elsewhere and preferred a full refund instead. We’ve since issued a full refund to fully resolve your request. We sincerely regret the frustration this caused and appreciate your feedback, which helps us continue improving our communication and service.
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ROBERT L.
Oct 30, 2025
PURCHASED A CLOCK ONLINE
PURCHASED A CLOCK ONLINE. IT CAME UNASSEMBLED WITH NO INSTRUCTIONS. THE COMPANY CLAIMES TO HAVE A FAIR RETURN POLICY. THEY OFFED ME A 22.50 CREDIT ON A $150.. CLOCK THAT HAS NEVER WORKED. NEVER RETURNS PHONE CALL. JUST E-MAIL;S WITH NO RESOLUTION. VERY DISSAPPOINTED !
Response from MiraviqueNov 1, 2025
Hi Robert. We’re sorry to hear about your experience. We understand how frustrating that must have been. The clock was shipped new and unassembled, and we offered a partial refund at the time to help resolve the issue. We’ve since refunded the order in full. If you haven’t seen it reflected yet, please reach out to our support team so we can confirm the refund details for you.
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Karin E.
Oct 16, 2025
I ordered a waste bin back in…
I ordered a waste bin back in September. I had a tracking number that showed the truck just dropped off the face of the earth. I was told several times, “ they were so sorry” and would look into it. I still don’t have my product. I requested a refund also. I also called. No response.
Response from MiraviqueOct 18, 2025
Hi Karin, We’re truly sorry for the delay and the frustration this has caused. Your order got held up at customs, which was unfortunately beyond our control. We completely understand how inconvenient this situation has been — we were waiting for an official update from customs before taking the next step, and those responses don’t always come through immediately. We’ve gone ahead and issued you a full refund already, so you don’t need to take any further action on your end. Please allow a few business days for the refund to appear in your account, depending on your payment provider. Thank you for your patience and understanding.
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L D.
Aug 16, 2025
Product quality - fulfillment - and communication.
My experience was what most reviewers are saying . . . that I was unhappy with my experience overall. The initial delivery time was long with no updates on my orders. The product was supposed to be "water-proof" , but upon use, it leaked and then rusted. When I returned the product for a replacement, they shipped me an entirely "wrong" product. They only good experience was the online customer support person, Lyn. Although the entire process resulted in a monetary reimbursement, it took two (2) months from beginning to end. I don't think I would have received a refund if it had no been for Lyn's help.
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Julio E.
Aug 14, 2025
Ordered shower no drill shampoo holder
Ordered shower no drill shampoo holder. Very cheap and poor quality item. So light and flimsy aluminum. Was bent on arrival. Partly due to extremely poor quality. Terrible product. Would return, but suspect that may not go well. Shipped from China. Hope this helps others
Response from MiraviqueAug 15, 2025
Hello Julio, We’ve searched our system and cannot find any order under your name, and we have not received any emails from you regarding this matter. We have already requested your order details through Trustpilot so we can properly investigate, but without them, we are unable to confirm your purchase or address the concerns you raised. We take product quality very seriously and are happy to resolve any issues for verified orders. Please reach out to us directly with your order number and email so we can assist you and find a suitable solution.
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Jody K.
Aug 6, 2025
don’t be fooled by the Wyoming address
don’t be fooled by the Wyoming address! I bought Glass pictures and they are very flimsy. I wanted to return them. I’m supposed to send them back to China.🙃 As of yet, they haven’t said they would just issue me a refund. Their response was just send them back. I would not deal with them again especially because the product was so lightweight and cheap.
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