minutekey.comReviews of minutekey.com

The kiosk I used at Home Depot didn't give me my keys and it charged my card for them. I tried contacting customer service several times with all the information and a picture of the charge on my card AND picture of the kiosk when they said they couldn't find the address I provided. It's not even a person I am communicating with it's some AI crap. I'm so mad!! NEVER USE MINUTE KEY!!!!

Used a Minute Key kiosk at Home Depot on July 20th. Was unable to use my Home Depot card, OK, I'll accept that. Insert the key, locked in place. Now I find that I won't get a key in a minute. I will get it in three days. No way to cancel the transaction. Complete it and get an email saying my card has been charged $74.99 and that the key will be shipped the next day and I will be notified by email when that happens. Eight days later, no email and no key. Reply to the email and find that "the mailbox is full and cannot accept any messages". Call the phone number and wait.. "there are three callers ahead of you.. two callers.. you are the next in line. Then, back to the original message and now nothing works. Went through this several times. "You can press 3 at any time to leave a voice message". Did that, so far no call back. I told them I am cancelling the order and blocking their payment.

Worst key company ever! First machine said my door key was abnormal & needing to be shipped, then a whole 6 day wait to get a key that is 2mm longer, had a burr not removed aka ruff edges and a pointy tip that NO key would ever have! Following this mess, calling them is outsourced to India woth RUDE operators who say it takes ANOTHER 7 days just to get a refund and they need a picture first!? This is RIDICULOUS! They charge , $15 for a plain house key! Thats highway robbery! I went to 2 other stores No luck, but ended up getting a copy in 2 minutes for $2.06 from a LOCAL hardware store! Minute key is a scam Avoid & support local hardware companies instead!!

I just cut 3 identical keys at Walmart in Collingwood. None of them are even close to working - the cut is missing a key notch at the end of the key. Don't waste your time

I just purchased the $5 key at the Minute Key kiosk at Lowe’s. The center hole at the top of the key is too small for most key chains. How stupid is that design. The quality of the key is sooo poor I doubt it will last long. SAD!!

I requested four keys made. While the machine appeared to make four, only two were delivered to the pickup area in the machine. Lowes (where the machine was located) said they could not access the machine, but they offered to make me two keys in their hardware dept. Minute key, in an e-mail offered a coupon for more keys, and then sent a rather terse e-mail saying I needed to respond within 24 hours! They offered no assistance or insight as to where my keys are and who might have them! I told them that my main concern was what happened to my keys, but they totally ignored that. If only I had known up front that Lowe's could have made the keys and offer on sight support...

DON'T USE MINUTEKEY. I had seven copies made of a key. NONE of the keys worked. I sent an email requesting a refund. In the meantime, I threw away the bad keys (who wouldn't?!) They asked for pictures of the bad keys in an email sent days after I had thrown away the bad keys. I told them I threw the keys away. Still, they sent this reply: "Unfortunately, we're unable to process a refund without the picture verification of keys including any copies made through MinuteKey. We apologize for any inconvenience and appreciate your understanding." Well, I definitely do NOT understand. MINUTEKEY IS BAD. STAY AWAY!

Over priced, deceptive, overly aggressive upsell, could not cancel after reviewing receipt.