minutekey.comReviews of minutekey.com

Terribly disappointing experience. I paid for a key at the kiosk expecting to get it immediately, only to discover it would be mailed three days later—completely unacceptable. Since then, the company has given me nothing but excuses and the runaround regarding a refund, and lately my emails have gone unanswered. Unreliable, slow, and frustrating customer service. I strongly advise against using this service if you need anything handled promptly and honestly.

Horrible company, advertises the process as easy but its way more complicated requiring multiple phone calls to get done if it works. I had to return both keys i had made and called a locksmith instead. what a PIA.

Not recommended

Awful. 50% failure. Do not use them. Details of their awfulness: I needed spare keys and was planning to stop by at Home Depot, but then remembered that Walmart on my way has the service. Since my last visit that key service was replaced by the self service kiosk Munite key. I decided to get 4, and after checking at home, 2 of them did not work at all. Not sure how long it will take to get refund or I may just give up on few backs.

Dont use this kiosk. Go to the dealer. Its a little more expensive but you actually get a working key the first time. The tooth cut is not right, the fob wont program and the refund process is a pain in the butt. Take your business elsewhere.

1 star is generous for this company. I was promised my key in 3-5 business days. I scanned it on 1/26, got an email from fed ex on 1/31 saying it would be delivered that day. I never received it. I needed the key in my hand for my job by no later than 2/1. I didn't receive the key when promised, so I had to get it made up elsewhere. I sent minute key an email explaining that I didn't get my key when promised, that I had to go elsewhere and that I didn't want it anymore and they keep arguing with me saying it was shipped and that I would receive it w/I 7-10 business days. I won't get a refund from work, they won't refund me and they charged me $10 more than anyone else, their customers service sucks and they will rip you off. I will be disputing this with my bank and just out of principle I will be looking to see what I can do legally.

Key doesn't work, the new key blank doesn't even match the old one This is the 2nd time in the last 3 uses of this exact machine this has happened. I only used the MinuteKey kiosk because nobody was available in the key cutting area

Obvious scam. Key is no where near the correct cut. Company insisted I try it in the door. It obviously didn't work. Did I mention the 8 minute call wait before. Now trying to get a refund. Luckily paid with credit card so will refuse payment.