minutekey.comReviews of minutekey.com

Terrible service and absolutely no customer service. After a week of calling emails , no response from minute key. 4 keys made 2 didn’t work. Never use there kiosks again.

Went to minute key kiosk @ home depot. Chose 2 different colored keys. Received 1 colored key and 1 plain non colored key. Also received and had to pay for, a short key meant for a padlock, which I did not request. Spoke to management @ Home Depot and of course they could not give me a refund nor the other colored key I wanted.

I made copies of my key and then the machine started beeping for 10 minutes and would not let me get the original key out. I told customer service at Walmart and they couldn't have cared less. I got shocked, trying to unplug the machine quite literally in my fingers, and the machine was rebooting and after about 10 or 15 minutes, I finally got my key back. I tried calling the company, pressed every extension, including locksmith, and all it says is no one is available to answer the phone. I sent an email three or four days ago and have not heard back either. Not the first time I had an issue as I used this machine a few years ago and the key copies wouldn't work. This time they worked, but the company sucks and I expect a full refund or I'm going to my bank.

Didn't arrive at all!!! i don't know if it's just delay but i've already waited 2 weeks and they say max 5 days.

I purchased 2 keys through a kiosk for $13.91. I thought the keys would be created in the machine, but the process required me to have the keys sent to my home. It took 20 calendar days for me to receive anything, and then I only received 1 key instead of 2. I filled out a customer service form on their website, and the submission seemed to go to cyberspace. A totally bad experience!

Key didn't work. Minute key claimed they could not find my purchase with my credit card even though I had exact credit card receipt. Absolute SCAM!

Very expensive. Told on receipt it would take 3-5 business days. 16 days later no key. They now say they have 15 working days to deliver and won't refund me. If I knew it would take this long I would go to another place to have the key made. I am going to home Depot to complain.

We used Minute Key at two different locations, and both times the keys did not work. We spent $12.96 at one location and $19.44 at another. We contacted Minute Key for a refund since they say their keys are guaranteed to be accurate. We received an email saying they would refund our money, but they have not. We contacted them again saying we had not received the refund, and again were told they would issue the refund to our credit card. They have not. Their email says I will receive the refund within 5-7 business days. I requested a refund in May! Don't waste your money! Too much hassle, waste of time and money.