minutekey.comReviews of minutekey.com

My husband and I were locked out of our house (long story) The only thing I had on me was my cell phone inside my pocket. I called Minute Key at 9:20pm on 9/1/22 ...I was told by the gentleman that I spoke with we would receive a call from a tech within 20 minutes, at 9:50 I called him back to report no one had called us. A woman answered the phone. She said they did not have anyone in our area and no one was coming. I ask why someone had not called us so we could get someone else. She told me again they did not have anyone in our area and no one would be coming. That made me very upset because I knew the later it was the more difficult it would be to get someone to come out. There is no excuse for that type of behavior in running a business. We were out with no way to get into the garage for our vehicle or to obtain money to go to a hotel or anything. I called Access Unlimited and they were here in less than 20 minutes. The front door was a smart lock unable to be unlocked but finally they unlocked the two locks on the garage door. He then unlocked two locks to get from inside the garage to inside the house. They were very kind and the cost was only $50.00 even though it was a long time getting us back inside our home. I will never use or ever call Minute Key again!!

I would like to give them a zero!! The keys I purchased one got stuck in my front door and I couldn’t get it out. I went to Lowes and they told me I had to call the number on the kiosk. They girl carin was extremely rude and disrespectful. She told me I had to call a locksmith and pay them and they would need a picture and then they would let me know if they would pay and they would only pay for a simple extraction. She said that it would take eight to six weeks before I would get the check. The lock smith wanted a hundred and twenty dollars and I explained to another representative that I didn’t have it and she stated do understand the words from my mouth you pay and we reimburse that’s that. I will be contacting a source to expose this company and to get all of their kiosk pulled from each store they are placed in! They have a a prompt for a locksmith on the 800 number you call so they know these keys don’t work!! I have contacted our state representative and others. I advise anyone who have had problems with the hillman’s group to do the same. I did record the conversation with the unprofessional representatives.