This is a scam, I never got an email confirmation or received my product... lost $20 smh. Don’t waste your time purchasing from this site
Response from MintRx PharmacyAug 31, 2020
Hi Elijah we apologize for your experience, we do see that you did not have a prescription and did not want to be treated by one of our telehealth physicians for the prescription product that you ordered, your order was canceled and no monies were owed to you because we do not charge for orders until they are approved and ready to ship. We are always happy to help, if you would like to call us at 866-855-6468 we will be happy to help you get treated and resolve any additional concerns that you might have.
JA
Jewells A.
Cheated out of 10% discount
I wasn't given the 10% discount I was told I'd get AFTER I made my $387 purchase.
I received my order in 1 or 2 days. The prices was easy enough but since I was doing a price comparison the 10% made a difference. Anyway the service was not at all what I was told and that's the ONLY bad taste.
Other then that, I am grateful that they had what I needed they're just very pricey.
Response from MintRx PharmacyJun 8, 2020
Hi Jewells, if you didn't place the promo code into the order at check out it would not have applied your 10% discount - Not to worry, please call us at 866-855-6468 and we will be happy to apply that 10% back to you!
TF
Tammy F.
Never received my order or No response…not good
Never received my order or No response or refund!!!! Pissed!!!!
Response from MintRx PharmacyAug 31, 2020
Hi Ms Fishburn we do see that your ordered a prescription products from our web site, as with all prescription products that are ordered on our web site you were asked while placing your order if you had a prescription or if you needed a prescription. You did not choose the option that you needed a prescription and did not provide us with a prescription - this is why our team made several attempts to contact you. Also, you were never charged for this order, as a company policy we do not charge for prescription orders until we have the prescription from your physician or we have brought you thru our treatment process for treatment and a prescription and your products are ready to be shipped. If you would like to complete our process and be treated by our physicians please let us know and we will be happy to assist you.
TR
Tina R.
Never received my product or a shipping…
Never received my product or a shipping confirmation
Response from MintRx PharmacyJun 8, 2020
Hi Tina thank you for writing us, we do see that you ordered a prescription product and we are happy to guide you thru our telemedicine treatment process to complete your order. Please call us at 866-855-6468 and we will be to happy to assist you right away.
DO
Deni O.
Never received its a scam
Never received, ordered cream they charged my card but never got a email confirmation its a scam Customer service never answered
Response from MintRx PharmacyJun 8, 2020
Hi Deni, we will be happy to assist you with your order and get your product shipped, please call us at 866-855-6468 and one of our Client Care Specialist will help you immediately.
JE
Jess
WAS * UPDATED!!! You can do better, find another pharmacy!
****UPDATE******
When I first reviewed Mint I was very unhappy about the service I received. I have to add here that when I got in touch with Katie in Customer Service, she has gone above and beyond to make things right. Before you decide all of the recent bad reviews are the end of the story, notice they are all recent and all say the same thing. I learned that the laws for dispensing their medications had changed and they had some problems getting product due to the transition, but the problem has been solved. Now I understand why they have a great average, but the reviews at the top are terrible.
It took me a little bit to straighten out my trouble with the packaging. It didn't work with the applicator I received. There was one guy who helped me on the phone who did not do anything he told me he would, but I did get through in touch with much more helpful employees, but I have to mention Katie by name because she is the only reason I didn't give up and go elsewhere.
I finally received my order, after waiting weeks, and being lied to that they were already shipped. Then I get a box with a blood test kit an envelope and two stickers with no return mail instructions at all.
To make matters even worse the one product came without an applicator or way to get the cream out of the packaging, so it is practically useless to me.
Even more to be displeased about. I was promised an applicator a week ago. I am sure I will be waiting for a few more weeks for that.
I paid over $150 for nothing so far. I was told I would receive tracking information when it is available, so they have not even printed a label yet apparently.
I definitely will be shopping for another pharmacy and paying twice for some much-needed health care.
DP
Dexter P.
Great service
Great service, easy process and quick shipping and the generic I got works just as good as the name brand, I'm a very happy customer.
KA
Karen
I am very disappointed with this…
I am very disappointed with this company. I have been on hormonal therapy for 10 years and never dealt with such incompetence. If you have POF or a more complicated hormonal issue I do NOT recommend this company. If you decide to use them ask for their credentials. They claim to have doctors, but don't seem to know what they are doing. When I decided to cancel the program, Katie was rude, uncaring, and very unprofessional, she couldn't return my phone calls after I asked multiple times for a copy of my test results and my month wasn't over yet, but she decided not to take my calls anymore. I was bleeding for 2 months non-stop and they acted like it was nothing and it's normal. Again, I have been on hormonal therapy with real doctors and that was never the case. I am extremely disappointed in this company, and I didn't appreciate their carelessness. Btw, I was never referred to go to my doctor, pre existing condition...hormonal imbalance. If you can't provide proper service, why even offer it? Additionally, I canceled the program they didn't, as a matter of fact they got angry and dismissive when I did. Your response is dishonest, and just added to my disappointment and trust worthiness of this company. Don't offer a service you guys aren't qualified to handle. They are liars. I was never disqualified, I don't even know what they are talking about. Making up lies as they go.
Response from MintRx PharmacyAug 31, 2020
Hi Karen, we appreciate your feedback and want to remind you that telemedicine is not a treatment option for everyone especially patients with pre-existing medical conditions and complications. The products and the treatment that you were seeking from us require us to ensure that you have met all medical guidelines as our process states to be treated safely and successfully. When a patient does not meet the treatment guidelines then we will refer them to their primary care provider to ensure the safety of our patients and their healthcare. We are sorry that you did not qualify for the program and again encourage you to meet with your primary care provider so that you can obtain the treatment that you need under the close care and monitoring of your local physician.
