MinoasrentalsReviews of minoasrentals.com

Everything went very smoothly. Upon arrival, I received a WhatsApp message with pickup details. After a minimal wait, we were picked up and driven to our clean and technically flawless car. The return was just as hassle-free. If there is one negative thing to say, it is that they tried to sell us an unnecessary insurance policy again—however, they were not persistent. Otherwise, everything was excellent. Would gladly use them again!

I rented a Fiat 500 from Minoas Rentals in Heraklion. Even before my flight to Crete, I was contacted and informed that after landing I could simply call or send a WhatsApp message so the shuttle service could pick me up. After we landed at Heraklion Airport and collected our luggage, I sent a quick WhatsApp message. I immediately received a reply saying they were on the way, and just 3 minutes later someone arrived to pick us up. The pickup process itself was also completely smooth and hassle-free. I had read in other reviews that Minoas Rentals supposedly tries to pressure customers into buying extra insurance, but that was absolutely not my experience. They did offer additional insurance (I already had full coverage with zero deductible through a reimbursement policy, so they offered an option where I wouldn’t have to pay upfront in case of damage). However, when I declined, they accepted it immediately, politely, and with a smile, no pressure at all. Only about 30 minutes after landing, we already had our rental car, a fantastic start to our vacation! Unfortunately, during our holiday the rear bumper of the car was slightly scratched, most likely in a parking lot while we were away, since it did not happen while driving. When we returned the car, the staff explained everything clearly and professionally: how the damage process works, how costs would be calculated, and how I could get reimbursed through my insurance. Then the friendly employee took an even closer look at the small scratch. There was some silver paint visible, probably from the other car that had touched ours. Together we carefully removed the paint residue and realized that the actual damage to our car was very minor. Even though a tiny mark was still visible, they told us it was fine, they would not report the damage, and we would not have to pay anything. So I honestly cannot confirm many of the negative things I’ve read about car rentals abroad or about Minoas Rentals specifically. My experience was absolutely perfect from start to finish, and I would highly recommend them anytime!

My son and I rented from Minoas at Chania airport at the end of this September, it was mostly uneventful until we were bumped by someone in the evening on the way back to the airport, quite late in the evening. Very worrying but all I can say Minoas were there on the phone as soon as we called and talked us through the whole process, reassured us and had us at the airport on time. The Greek person who had bumped us was also very helpful and talked to Minoas. At their office it was Joanna who dealt with us and kept us informed when we returned to the UK too, they dealt with all the insurance at no cost or hassle to us. Fantastic service from them.