Ministry of SupplyReviews of ministryofsupply.com

Be careful if you search for sale items on the Ministry of Supply's website. I ended up in the Infinity Resale department and bought a shirt for Christmas that was not the correct size, because I didn't see that it was a slim fit. However, because I didn't have my husband try it on within the 2 day turnaround to return it (Christmas), I couldn't return it, I had to "resell" it. Over the course of 5 months, I had to reduce the price multiple times, to where it was 24% less than I paid for it. When someone finally purchased it, I was SHOCKED to see that Ministry of Supply kept 20% of the final resale price! They don't tell you that during the selling process. It wasn't until I indicated where I wanted to money deposited (expecting the sold price) that I saw they kept 20%. I will NEVER buy anything from this company again, and I want to warn anyone who is considering the Infinity Resale Market to think twice.

Excellent Customer Service

Best clothing on earth

I am 5’8” 130lbs with large protruding shoulder blades (imagine if Frodo and Quasimodo had a baby). This has made it super hard to find a blazer, let alone a suit, that actually fits. Almost always are my jacket sleeves too wide. I have always had to make a sacrifice between too boxy to fit my shoulder blades / torso, or too slim to fit my arms and shoulder width. And I always have to buy suit separates.  Anyways, somehow between the material/construction and the sizing/grading, MoS's velocity suit absolutely nails it. I also love the fabric, fit, and details (including the reverse button and hole at the bottom) of the aero zero shirt. I’m just so happy.

Incredibly quick response and very helpful

Super helpful and fast. I made a mistake on my delivery address and asked if they could cancel my order so I could then complete the correct one. They immediately intercepted my order, refunded it, and created a new one with the correct address for me to complete. All this happened within 1 hour of making the first order and noticing my mistake.

I had the weirdness experience talking with their customer service. Several times, I tried to verify if I was actually talking with a Robot. I couldn't get a word in. When "Zaria" (who wouldn't give me her name at first) said she would have a manager call by the end of the week. This is a Tuesday, so I would get a call for several day. When I first placed my order, I called to clarify about "final sale". I was asked to leave name and number and they would call. Never got a call. I would strongly suggess ordering from a known company whose customer service will work with you

As always, MoS puts the customer first… quickly!