Laura M.
Clothing is fine, prompt customer service is non-existent.
I have added a star after working with Izzy at the Boston store. It sounds like MofS is working on trying to improve the website functionality but recognize it isn’t what it should be. Anyway, Izzy sent a return label right away and then followed up nicely. Below is my original review: Clothing is fine, but returns are very difficult and customer service is poor. It is not possible to request a return online with an order number; you must go through an account. If your login credentials are not recognized and you request password assistance, no password reset email is sent promptly (I never received one.) Calling their 800 number is useless; you get a message that all of their "agents" are busy so send an email, then you are disconnected. This the worst online buying experience I've had since the earliest days of online retailing.


