Linda M.
Joke of a company....never recieved my…
Joke of a company....never recieved my order . I have contscted the conpany. Reluctant to give me a refund. Keep on stating they sre wsiting on the courier getting back to them. Quick to offer replacenment. Wss for my sons birthday which has been and gone..shameful behaviour....avoid at all cost
Response from MiniscrapbookAug 17, 2026
Hi Linda, We're genuinely sorry this happened — a present that doesn't turn up for a child's birthday is horrible, and we'd have been upset too. Your parcel was lost in transit after it left us. It's rare, and it's completely out of our hands once a courier has collected an order, but we know that's little comfort when it's your delivery that goes missing. As soon as we heard from you we offered a replacement so your son could still have his gift, and when you told us you'd rather have your money back, we refunded you in full on 16/08/2026. We're sorry we couldn't rescue the day itself. If there's anything still outstanding you can reply to our last email. Miniscrapbook Customer Care




