The Good: the ring is quite nice, I ordered a silver pinkie ring with my crest. The detail for a small surface area is very fine.
The bad: as stated on other reviews it is produced/shipped from Turkey and takes much longer to produce than initially promised. Shipment promised in 1-2 weeks; more like 5-6 weeks. As long as you are aware of this then you will not be disappointed.
The mediocre: it is a basic ring, the edges are not rounded on band so it feels sharp (but isn't). Again, the detail of the actual engraving is why this ring gets high marks.
BA
Brian A B.
I do not recommend buying from this…
I do not recommend buying from this company. 1) It says it is based in America, but its customer service and production are in Turkey. This is not disclosed. 2) Customer service is terrible. They clearly state production is about 1 1/2 weeks. It took a month and half from ordering for me to receive my rings. Email representatives strung me along the whole way. 3) I ordered a 10 k gold ring that arrived in March. The band just snapped underneath. I do not use it roughly - no sports or manual labor or anything like that.
JG
Joe G.
The only site I could find that did…
The only site I could find that did gold-plated family crest rings - and they were terrific! Very responsive, collaborative, and though there was some initial confusion regarding the design they were very cooperative and patient and the final product was better than expected. Highly recommend.
WA
Walker A.
My gold ring quickly faded within days…
My gold ring quickly faded within days of reviving it. I had worn it for probably a total of 3 hours. I contacted customer service months ago, and nothing has happened. After checking in multiple times, they respond with “we’ll get back to you” but this has been going on for weeks. Finally they have not responded to anything that I have sent. I feel absolutely scammed.
MT
Matt T.
Zero communication, Never received order
Ordered two signet rings on June 3rd, design approved June 4th. Website states "8-12 business days" to ship. We are on day 19 and counting. Little to no communication, no phone number (my fault for not seeing this red flag pre-order), only contact is through email and it takes days for a response. Was told a week ago my items were set to ship this last Tuesday. It didn't, and they've gone completely silent even after several additional emails asking for updates. I'm very surprised they are actually still in business based on how they interact with their customers. Stay far far away from this business.
Update: Finally received items 31 days after order and they are not very good quality
WT
William T.
Excellent service
Excellent service. You have the opportunity to confirm the design you sent and with that process I received my ring sized and designed as I wanted.
JC
Jessica C.
Custom Family Crest necklace
Just received my Family Crest necklace and I was so happy I am order 2 more for family members!
JG
Jordan G.
Great ring- Bad Customer Service
I ordered a custom 14k gold class ring on April 7, the website at the time said that it would take 8-12 business days to ship. The company reached out to me the following day to confirm a few details about the ring. 12 business days came and went so I asked for an update, the update was in short "we're running a little behind but your ring is currently being made". That gave me a little peace. a full week passed with no shipping notification, so I asked for another update.. this time the response i got was in short "We are having a shortage of 14k gold, but we will ship your ring soon." another week went by, I sent an email for an update only to find that the email address I was originally in correspondence with had been deleted. I was almost sure that I had just been scammed out of $600. As a last ditch effort, I went to the website and used the chat box to see the progress of my order. To my surprise, the order was in transit and only a few days away from my location.(I had not received an email with any shipping information.) even more to my surprise was that the ring was shipped from Turkey, after the website says that its a Texas company. I have no issue with buying anything from Turkey, but I do have an issue with a company lying about their whereabouts to drum up more business. They shipped to me with DHL which is (at least where I'm from) a huge pain in the back to deal with. My ring arrived on May 12, almost 5 weeks after I ordered it.
with all this being said; the ring is still very good quality, though my experience receiving the ring was horrible, I believe the ring is of very good quality. It has many very fine details that are hard to see without a microscope, and it is very impressive.
I would give the ring 5 stars and the company/ CS 1 star.
If you don't mind the sketchy customer service, i would recommend this ring.