MiniLabstersReviews of minilabsters.com

I found the product great but the customer service severely lacking. They may as well have said "go figure it out for yourself!". Service is always the pinnacle of a positive experience, so it is a shame. Their accessory kit that you purchase comes with no instructions on how it can be used, and for gift giving , could be much better with an inspiring ideas booklet for example. Their audience is children, therefore what is ‘simple’ to them may not be to a 7 year old.

Great customer service! I made an error with my order and they sorted it out in an hour!!

After an attempted delivery I realised I had made a mistake on the delivery address. I got in contact and they have resent to the correct address. Super quick and amazingly helpful customer service.

A fault with my order, resulting in 2 mini scopes getting ordered instead of 1, was resolved so fast I almost fell off my seat! It’s so rare to come across customer service like that these days and it really impressed me. A refund for the extra miniscope was arranged and the communication was friendly and professional.

I'm applaud by the prompt respond from the company. I ordered the mini scope which my child was really excited about but unfortunately it turned out to be faulty. We were so disappointed and I actually believed that this must be a scam and my money has just gone down the drain. But I still contacted to check with them. They responded very quickly. I was surprised and also relieved to an extent. They offered me a replacement or a full refund. I asked for a full refund. And they immediately refund all my amount. I'm happy with that. May be one out of many products it didn't work. They even asked me not to return the mini scope.

Order numbers: #14079 and #14086 After the shipment was lost on the first attempt (which included a birthday present for my nephew) customer services were reluctant to acknowledge any sort of responsibility and didn't offer any sort of compensation due the fact they are a small business; I accepted a second delivery. Order #19668 They had put the wrong address on the second delivery which resulted in the second attempt being shipped back to the sender. I seriously would not recommend this company as great as their product may appear the professional standards are dire and it is unlikely you will ever be able to try this product out.

Awesome customer service, approachable and responsive.

I made an error with my order and quickly wrote an email asking for a change. Marc was super amazing at helping really quickly make the changes, no questions asked and very friendly. Can’t wait to receive this toy for my outdoorsy, adventurous little 4 year old!